Medical Secretary - Medical Assistant

**Summary** Under the general supervision of the Ambulatory Clinical Manager and/or Practice Manager, and in collaboration with Physicians and Registered Nurses, this position provides comprehensive clinical and administrative support to ensure efficient, high-quality patient care in an ambulatory setting. The role integrates direct patient care responsibilities with patient access, scheduling, registration, and front-office operations. This position functions as an integral member of the clinical team and supports daily operations to ensure smooth and efficient practice flow. The incumbent must maintain a professional, positive manner when interacting with patients and all customers in person, by phone, or electronically. Employees are expected to embrace the organization’s mission of _“Delivering health with care”_ and demonstrate the core values of **Compassion, Accountability, Respect, and Excellence**, along with the competencies of: * Instill Trust and Value Differences * Patient and Community Focus and Collaboration **Key Responsibilities** **Clinical Support** * Perform pre-visit planning by reviewing patient records, test results, consults, hospital notes, and care gaps in the EMR. * Prepare patients for examination by escorting to exam rooms, obtaining vital signs (blood pressure, pulse, temperature, respiratory rate, height, weight, pulse oximetry), and documenting chief complaint. * Record complete patient intake including medical history, medications, pharmacy information, and required visit documentation in the EMR. * Assist providers during examinations and procedures using proper aseptic technique and serve as a chaperone when required. * Perform clinical procedures such as EKGs and in-office testing, including required quality controls. * Administer vaccines and medications as ordered by the provider, in accordance with policies. * Ensure proper labeling, handling, and handoff of specimens to onsite lab draw station in compliance with policy. * Track and follow up on lab/test results; escalate abnormal findings appropriately. * Coordinate and track referrals, ensuring consult reports are obtained and documented. * Educate patients on procedures, test preparation, care coordination, and appropriate healthcare utilization. * Maintain exam room readiness; stock supplies, monitor expiration dates, and ensure equipment cleanliness/functionality. * Monitor and log medication and vaccine refrigerator temperatures. * Support infection control, safety, and quality assurance standards. **Patient Access & Administrative Support** * Schedule, confirm, and reschedule appointments using electronic scheduling systems; follow established scheduling protocols. * Register and preregister patients; verify/update demographics and insurance. * Obtain required consents and complete visit-specific forms. * Obtain prior authorizations, insurance referrals, and verify eligibility. * Collect co-payments and provide receipts per guidelines. * Enter and verify diagnosis/service codes within departmental scope. * Prepare and maintain complete patient records prior to visits. * Serve as front desk point of contact: greet patients, answer phones, triage inquiries, and route calls appropriately. * Coordinate with internal departments and external facilities to obtain necessary clinical documentation. * Conduct outreach for appointment reminders, follow-ups, labs, quality initiatives, and specialty scheduling. * Schedule follow-up visits, specialty appointments, and testing as ordered by providers. * Manage clinical and administrative “buckets”/work queues in a timely manner. * Scan, fax, file, and manage documentation. * Assist with billing inquiries and direct patients to financial resources as appropriate. * Prepare and distribute correspondence, instructions, and educational materials. **Operational Responsibilities** * Maintain organized workflow and maximize productivity. * Demonstrate flexibility to support staffing and cross-functional coverage needs. * Work independently with minimal supervision while maintaining high performance standards. * Participate in staff meetings, training, and ongoing professional development. * Assist with onboarding and mentoring new staff. * Proactively communicate supply needs and assist with ordering. * Maintain strict confidentiality and HIPAA compliance, always using discretion. * Demonstrate professionalism, teamwork, and a patient-centered approach. * Adhere to all hospital, departmental, and organizational policies. **Basic Qualifications** * High School Diploma or equivalent. * Completion of a Medical Assistant program or equivalent experience. * Basic Life Support (BLS) certification required. * Strong knowledge of medical terminology. * Proficiency with EMR systems (**EPIC preferred**), scheduling, and billing systems. * Experience with Microsoft Office (Word, Excel, Outlook) preferred. * Strong communication, interpersonal, and customer service skills. * Ability to prioritize tasks and respond effectively in fast-paced environments. **Experience** * Minimum 6 months medical office or outpatient experience preferred. * 1–3 years of Medical Assistant experience in an ambulatory setting preferred. * Experience with electronic medical records and clinical workflows strongly preferred. **Work Environment** * Ambulatory care setting with a combination of sitting, standing, and walking. * Frequent interaction with patients, families, and interdisciplinary teams. * Requires high level of patient engagement and service orientation. **Additional Expectations** * Demonstrates cultural competence and provides care across the lifespan. * Supports patient-centered medical home and quality initiatives. * Provides a high level of customer service to all patients and stakeholders. * Adheres to safety, regulatory, and compliance standards. * Performs other duties as assigned. **Pay Range:**  $19.43-$28.36 **Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.** **Location:** Morton Hospital - 88 Washington Street Taunton, Massachusetts 02780 **Work Type:** 32 hour days, Foxboro Location **Work Shift:** Day **Driving Required:** No **Union:** 1199 Seiu United Healthcare Workers East