Member Solutions Centre Representative I Henderson

**Grow your career with one of Manitoba's Top Employers since 2014.** ===================================================================== At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union. **At Access Credit Union, our values are straightforward:** * Do good * Be better * Own it * Move forward The Member Solutions Centre Representative I (MSCR I) provides a high standard of financial service to existing and potential members. As the first contact on all incoming telephone calls, chats, and e-mails, the Member Solutions Centre Representative I contributes positively to the achievement of business development objectives responding to inquiries, processing transactions and promoting the full range of credit union products and services. **Key Responsibilities and Accountabilities** * Creating positive impressions as the first point of contact for members and potential members contacting Access Credit Union. * Build member relationships by resolving member problems/inquiries over the phone, chat, email, and other forms of communication. * Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention. * Proactively respond, identify and cross-sell products and service using an advice-based approach * Utilize open-ended questions and techniques to overcome business objections * Refer to the appropriate credit union specialist for lending and wealth management inquiries * Set up appointments with staff in the branches to further assist member’s or contact members on behalf of departments within the branch.   * Set up online banking for personal memberships; reset passwords and troubleshoot; and provide walkthroughs with members.  * Maintain open communication and cooperation with various Access Credit Union department staff to ensure a friendly and efficient work environment.   * Process non-registered and registered investment instructions using internal software and completing day-to-day tasks * Balance electronic ledger on a daily basis through the banking system * Work collaboratively with other team members to achieve organizational objectives * Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.  **Essential Qualifications** * Grade 12 diploma or equivalent    * Minimum of 1-year previous experience in customer/member service role, experience within a contact centre or financial service preferred * Knowledge of Access Credit Union’s products and services   * Demonstrated desire to serve others in a friendly and professional manner   * Ability to identify and willingness to act upon sales and service opportunities   * Strong interpersonal and communication skills, both verbal and written   * Ability to work in fast-paced environment and perform well under pressure   * Ability to prioritize using sound judgment to make timely and effective decisions   * Proficient computer skills   * Ability to follow standardized policies and procedures   * Attention to detail with high degree of accuracy   * Basic knowledge of risk management within the financial industry   * Business Administration or other post-secondary education would be considered an asset  **Employee Sub-Type** Regular **Starting Salary** $41,505.00 If you are interested in this position, apply today!