Merchant Success Manager - Ecommerce

### Global Payments is launching a premium eCommerce growth and optimisation service to help merchants improve payments performance and unlock additional revenue. We’re looking for a **Merchant Success Manager – eCommerce** to own the experience and outcomes for merchants enrolled in this paid service. This role is all about **delivering value**. You’ll work closely with merchants to understand their goals, coordinate expert teams, and ensure payments optimisation initiatives translate into real commercial results. ### **What you’ll do** * Sell and support sales of Global Payment's new Professional Service offering * Act as the main point of contact for merchants using our paid eCommerce growth services. * Own merchant outcomes, success plans, and ongoing service delivery. * Coordinate technical and optimisation activity across specialist teams. * Lead regular merchant reviews focused on performance, value delivered, and next opportunities. * Ensure merchants benefit fully from enhanced SLAs, reporting tools, and premium fraud solutions. * Identify risks early and keep merchants on track to achieve their objectives. * Demonstrate the value of the service through clear outcomes and results. ### **What success looks like** * Merchants seeing measurable improvements in payments performance * Strong merchant satisfaction and retention of paid services * Clear delivery of value against agreed success metrics * Effective coordination across growth and technical teams ### **What you bring** * Experience in customer success, professional services, or complex account management * Strong communication skills and confidence working with senior merchant stakeholders * Commercial mindset with a focus on outcomes and ROI * Ability to navigate technical and commercial conversations * Organised, proactive, and comfortable working cross‑functionally * Interest in eCommerce, payments, and digital commerce optimisation ### **Why join Global Payments** * Be part of a new, premium eCommerce services offering * Work directly with merchants to deliver real revenue impact * Collaborate with experts in payments, technology, and optimisation * Help shape how eCommerce success is delivered at scale **What we offer you** * A multifaceted role with a high degree of responsibility and a broad spectrum of opportunities * A modern and flexible work environment and a dedicated, motivated, and supportive team * Time to support charities and give back to your community * A fantastic range of benefits designed to help support your lifestyle and well-being #LI-BH1 #IND2025 #INDTECH2025