Multi-Skilled Servicing Consultant

**Let's Write Africa's Story Together!** Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. **Job Description** This role provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts. * Follows standardised processes and provides administrative support in line with normal business functioning. * Delivers on daily production standards and adheres to service and quality standards. * Provides an indirect service to customers and intermediates. * Responds to immediate requirements within procedure. * Uses standard administrative techniques to co ordinate own work. * Product and process knowledge in different areas may differ but basic skills remain the same. * Moderate (intermediate) to high level of technical knowledge. * Partially multi skilled across product and process relevant to the business area. **Skills/Experience/Knowledge** * Minimum 1-2 years experience accounting, receipting experience * Receipting Knowledge: MFC / Vantage systems * Refunds; Journals ; * Internal transfers between Old Mutual banking accounts * Knowledge of the Accurate system  * Excel Knowledge (Intermediate) * Follows standardised processes and provides administrative support in line with normal business functioning. * Delivers on daily production standards and adheres to service and quality standards. * Provides an indirect service to customers and intermediates. * Responds to immediate requirements within procedure. * Uses standard administrative techniques to co ordinate own work. * Product and process knowledge in different areas may differ but basic skills remain the same. * Moderate (intermediate) to high level of technical knowledge. * Partially multi skilled across product and process relevant to the business area. **Skills/Experience/Knowledge** * Receipting Knowledge: MFC / Vantage systems * Refunds; Journals ; * Internal transfers between Old Mutual banking accounts * Knowledge of the Accurate system  * Excel Knowledge (Intermediate) **Skills** Communication, Compliance Governance, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Service, Customer Service Operations, Customer Understanding, Data Analytics, Data Management, Identifying Sales Opportunities, Microsoft Office 365, Strengthening Customer Relationships **Competencies** Action Oriented Communicates Effectively Customer Focus Decision Quality Ensures Accountability Interpersonal Savvy Manages Ambiguity Manages Complexity **Education** Matriculation Certificate (Matric) (Required), NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent **Closing Date** 02 September 2026 , 23:59 _**The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.**_ _**The Old Mutual Story!**_