Network and Infrastructure Support Analyst

Line of Business: Service & Support Pay Range: $84,900.00 – $113,193.33 **About Us** Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. **What You'll Be Doing** * Provide day-to-day operational support for country-level IT systems and services with a strong focus on Network management in a Cisco CLI environment * Monitor, analyze, and resolve incidents to ensure stable and reliable IT operations * Configure and coordinate the installation or replacement of network infrastructure components at our remote locations. Occasional travel within the DFW area is required. * Participate in IT and business-initiated projects. Occasional travel to remote sites within the USA and Canada is required. * Partner with business and IT stakeholders to identify and address operational needs * Support rollout and adoption of IT standards, processes, and tools across locations * Track service performance metrics and contribute to continuous improvement initiatives * Assist with change, incident, and problem management activities * Work with internal teams and external vendors to support network and new‑site implementations, assisting with deployment activities and resolving technical issues as they arise * Document procedures, solutions, and operational best practices **What Are We Looking For** * Strong working knowledge of IT operations, service management, and network infrastructure support * Minimum 5 years of relevant IT experience in a Microsoft Windows/Cisco networking environment * CCNA certification or equivalent experience required. * Demonstrated ability to analyze network issues, identify root causes, and recommend solutions * Clear and inclusive communication skills with both technical and non-technical partners * Ability to manage multiple priorities in a fast-paced, distributed environment * Experience collaborating across teams to achieve shared operational goals * Comfort working with service management tools, ticketing systems, monitoring platforms, and documentation * A proactive, customer-focused mindset with attention to detail and follow-through **Work Environment** This role operates in a collaborative, hybrid-oriented environment supporting multiple sites and teams. The position may involve coordinating across time zones, occasional travel, and on-call or after-hours support aligned with business needs. **What We Offer** * Competitive base salary * 401(k) retirement savings plan with an automatic company contribution as well as matching contributions * Highly competitive benefits programs, including: * Medical, Dental, and Vision along with Prescription Drug Benefits * Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) * AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance * Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays Equal Opportunity Employer - Minority / Female / Veteran / Disabled