Network & Field Services Technician

This position is a **full-time IT support and field services role** for a software company in Carrollton, GA. The technician provides **technical support, installs and supports the company’s proprietary law enforcement and fingerprinting software, assists engineering with testing and bug fixes, and maintains internal IT systems**. The role combines **Level 1–3 IT support**, customer service, and some administrative work. ### Key Responsibilities * Install, configure, troubleshoot, and repair **hardware and software** (PCs, servers, printers, mobile devices, etc.). * **Support customers** by phone, remote tools, and on-site visits. * **Install and train customers** on the company’s fingerprinting and law enforcement software. * **Travel to customer locations** for support or installations (0–40% depending on workload). * Help maintain **internal IT infrastructure** including servers, firewalls, switches, and networks. * Assist engineering with **testing, bug fixes, and hardware integration**. * Participate in a **rotating on-call support schedule** for after-hours issues. ### Key Requirements * 0 to 2+ **years of IT support or technical field service experience**. * Ability to troubleshoot **Windows systems, Microsoft Office, and common IT tools**. * Basic understanding of **networking concepts (IP addressing, DHCP, DNS)**. * Strong **communication and customer service skills**. * Ability to **travel, lift equipment, and pass a fingerprint-based background check**. * Must have a **clean driving record and reliable transportation**. ### Preferred Qualifications * Technical degree or **IT certifications**. * Experience with **network hardware, Windows Server, Active Directory, databases, or VOIP**. * Skills in **PC imaging, wiring/network cabling, or documentation**. ### Compensation & Work Setup * **Base salary:** ~$42,000/year (hourly). * Additional **on-call pay, overtime, and possible bonuses**. * Full-time position with a mandatory **90-day in-office** probationary period. * Mostly office-based with **some travel and partial remote work options**.