Nursing Staffing Coordinator

**City/State:** Nyack, New York **Department:** Nursing Administration **Work Shift:** Day **Work Days:** DAYS VARY **Scheduled Hours:** 11 AM-7:30 PM, 3 PM-11 PM **Scheduled Daily Hours:** 8 HOURS **Scheduled Weekly Hours:** 0 **Hourly Rate/Range:** $23.00 - $27.00 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. **Job Summary** Assists Nurse Managers/Supervisors and Directors of Nursing in providing an adequate staff of nursing personnel for all shifts throughout the development, preparation of specific personnel schedules and maintenance of all staffing schedules that meet the needs of the hospital and apply to variable census conditions. **Essential Functions** * C. Job Specific Contacts 1\. General Contacts: 2\. Job Provides Direction to: D. Environment and Demands 1\. Environmental Demands: Normal Office Environment 2\. Essential Physical and Cognitive Demands, Manual Dexterity: Ability to prioritize demands/requests. Customer sensitivity. Numerous demands. Eye/hand coordination B. MISSION/STRATEGIC PLAN: Participates in activities which support the mission of the hospital C. JOB SPECIFIC COMPETENCIES: Demonstrates the required job specific technical/professional knowledge, skills and abilities. \* 1\. Assists DONs, Managers, and Supervisors in providing an adequate number of nursing personnel for all shifts through the development of specific personnel schedules and maintenance of all staffing schedules that meet the needs of the hospital and variable census conditions. 2\. Refer to established unit staffing patterns and core to determine minimum staffing requirements for each nursing classification (RN, PCA, Nurse Aide and Unit Secretary). Assign available float personnel whenever necessary to fill a work load complement. 3\. Copy and post unit schedules on each unit and retain master schedules at the staffing desk. 4\. Accept changes and transfers made by Nurse Managers to meet a particular schedule i.e; Staffing Change Authorization Sheet, Speedi-Memo and record such changes and transfers on schedules. All schedules to be computerized. 5\. Receives and documents requests for Private Duty nurses and coordinates with New York State Registry. 6\. Provide clerical support to nursing office required reports and records. Distribute mail timely to Nursing Management. 7\. Provides clerical support for the Time and Attendance System. Assist payroll coordinator as needed to ensure accurate payroll information. a) for assigned areas enters all approved time and timekeeping edits in the automated Time and Attendance System for all nursing department employees weekly. b) Maintains and interprets accrual records for nursing department employees. c) Responds to Nursing Department employee inquiries regarding payroll hours and/or errors. d) Handles manual check requests. e) Heavy phone contact. \* Document on addendum age specific competency. Part II: Employee Performance Standards A. CUSTOMER SERVICE: 1\. Demonstrates the ability to create a positive interaction with the customer. 2\. Demonstrates positive communication with people of different cultures, values and beliefs. 3\. Demonstrates the ability to acknowledge customer concerns and takes corrective action. 4\. Demonstrates compliance with identified customer service behaviors. 5\. Provides escort to customers when necessary. B. PERFORMANCE IMPROVEMENT: 1\. Participates in Department/Hospital-wide activities which improve processes and/or outcomes. 2\. Utilizes resources to maintain and improve self development and knowledge. 3\. Complies with licensure and/or certification requirements. 4\. Participates in annual competency assessment. C. BUDGET: 1\. Demonstrates fiscally prudent use of equipment and supplies. 2\. Utilizes charge process for supplies/equipment. D. PROJECTS/ASSIGNMENTS: 1\. Completes projects/assignments within projected time frames and expectations. * Part I: Hospital-Wide Standards A. Organizational Demonstrates adherence to Nyack Hospital “We Care” standards including: WORKING TOGETHER “I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.” I will: • Place team success above individual recognition. • Be receptive to new ideas and approaches within my workplace. • Offer assistance generously without hesitation. EMPOWERMENT “I will be accountable, responsible, and self-directed in all aspects of my work at all times.” I will: • See projects through to ensure completion. • Problem solve with patients, family members, and other employees. • Follow up to ensure a resolution. COMMUNICATION “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.” I will: • Use effective verbal and written communication to patients, families, visitors, and fellow employees using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) • Use positive communication in my tone of voice, body language, and choice of words. APPEARANCE “I will dress in a manner that reflects a professional and positive image of the hospital at all times” I will: • Maintain a clean, neat, and professional appearance. • Adhere to the Hospital's dress code policy. • Promote and adhere to Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients and visitors. RESPONSIVENESS “I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.” I will: • Respond empathetically. • Apologize for delays and concerns. EXCELLENCE IN SERVICE “I will strive to ‘do my best everyday’ in exceeding customer expectations.” I will: • Anticipate and address my patients’ and customers’ needs. • Avoid negativity and exhibit a “can-do” attitude. • “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community. **Qualifications** * High School * GED * 1-3 years * Typing 30 WPM * Ability to work under stressful conditions. Ability to handle multiple priorities. Heavy phone work. Excellent communication skills. Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.