O2c Global Service Solutions Lead

**Global Service Solutions Lead, Order to Cash** ================================================ * **Location: Budapest, Hungary** **You’ve built experience, now use it where bold ideas meet real impact. At Opella, we’re challenging how self-care works for millions of people and need leaders and experts ready to shape what’s next. As a Global Service Solutions Lead, you’ll bring your expertise, curiosity and drive to transform how Order-to-Cash processes, systems, and automation capabilities support our business worldwide.** **About the job:** ------------------ This role is responsible for driving global Order-to-Cash (O2C) process excellence through digital transformation, automation, standardisation, and continuous improvement. Acting as a bridge between business, technology, and operations teams, you will help shape the future O2C landscape by delivering scalable solutions that improve efficiency, service quality, and business value across multiple markets. What makes this opportunity unique is its combination of business process ownership, automation leadership, and global project delivery. You will influence how O2C solutions evolve across the organisation, helping to create a more efficient, automated, and customer-focused operating model. * Lead initiatives that improve efficiency, standardisation, and service excellence across O2C operations. * Drive automation, digital transformation, and continuous improvement across global processes. * Partner with business and technology teams to translate operational needs into scalable solutions. * Deliver projects that create measurable business value and support long-term growth. * Champion innovation, simplification, and best-practice sharing across regions and functions. **Main responsibilities:** -------------------------- * Lead the design, implementation, and continuous improvement of global O2C solutions, support models, and operating standards. * Drive the automation strategy for O2C by identifying opportunities, prioritising initiatives, and deploying scalable solutions. * Partner with business and Digital teams to design, implement, and optimise technologies supporting O2C processes. * Manage and coordinate O2C transformation projects, including system implementations, organisational changes, and process enhancements. * Monitor solution performance, business outcomes, and operational KPIs, ensuring continuous improvement and value realisation. * Promote best practices, governance standards, and process harmonisation across global teams. * Support global O2C teams with automation and process improvement initiatives that reduce manual effort and improve service delivery. **About you:** -------------- * Experience leading process transformation, automation, or business improvement initiatives within Order-to-Cash, Finance Operations, Shared Services, or Global Business Services environments. * Strong knowledge of end-to-end O2C processes, including Customer Service, Credit Management, Collections, Cash Application, and related finance operations. * Experience working with SAP and digital business solutions, as well as automation tools such as Power Automate, Power BI, or similar platforms. * Strong project management skills with experience leading global or cross-functional transformation programmes. * Ability to influence stakeholders across business, finance, operations, and technology functions, including senior leadership. * Analytical and solution-oriented mindset, with a passion for continuous improvement, innovation, and automation. * Fluent English required; additional European languages are an advantage. * Degree in Finance, Business, Engineering, Information Systems, or a related discipline. **This is more than the next step in your career, it’s a chance to shape how a global self-care leader leverages technology, automation, and process excellence to deliver outstanding customer and business outcomes. If you’re ready to challenge, innovate and deliver impact that matters, we’re ready for you. We are challengers. We are Opella.** Opella values diversity in all its forms and is committed to fostering a workplace where everyone can belong and excel. We welcome and encourage applications from people of all backgrounds. **About Us** ------------ Opella is the self-care challenger with the purest and third-largest portfolio in the Over The Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally. Our mission is to bring health in people’s hands by making self-care as simple as it should be, for over half a billion consumers worldwide. At the core of this mission are our 100+ loved brands, our 11,000-strong global team, 13 manufacturing sites, and 4 science and innovation centres. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. As a globally certified B Corp company, we are active players in the journey towards healthier people and a healthier planet. Learn more at [**www.opella.com**](http://www.opella.com) **#LI-HYBRID**