Office Assistant - Part Time

Office Assistant - Part time 4617-RH Gastroenterology **Schedule:** Day Shift.  24 hours weekly. Tuesday, Wednesday, & Thursday. 8:00am – 4:30pm **About the Position** Under the direction of the Provider(s) and Practice Supervisor/Manager, the Office Assistant performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records. This individual works hand-in-hand with the Provider(s) and Practice Manager to achieve quality outcomes for the patient. **Overview of Responsibilities** * Answer and triage incoming telephone calls, responds to questions, takes appropriate messages, schedules patient appointments or transfers caller as necessary. * Maintains appointment schedule by scheduling patient based on urgency, length of exam time required, and/or convenience of patient. * Confirms next day patient appointments by contacting patient reminding of appointment time, maintains correct availability of days and rescheduling as soon as possible. * Greets patients as they arrive. * Collects patient co-payments. * Verifies patient and insurance information following RHPA guidelines. All information to be accurately updated in EPIC. * Updates chart with copies of current insurance card and patient registration forms. * Prepares new patient charts as appropriate. * Pulls chart, attaches patient superbill when applicable and notifies medical assistant or other appropriate party that patient has arrived. * Verifies insurance coverage, plan benefits coverage, and verifies patient signature on various insurance forms. * Keep patients informed of delays and explain alternatives when possible. * Coordinate the business schedule and office schedule for the Provider(s). * Check out patient by collecting any additional payment due for services rendered if applicable. * Enter CPT and ICD 10 codes, when appropriate. * Record and post charges and payments daily, when appropriate. * Balance cash drawer and prepare deposit for Practice Manager to take to bank. * Assist patient with billing questions as capable and refer complex problems to the Practice Manager. * Sorts, distributes, and files appropriate mail, lab results, and transcription, and other patient data via ICS/document management accurately according to timelines established by the practice. * Process requests for medical records to patients, and other healthcare providers according to timelines established by the practice. * Performs all duties respectful of confidentiality and safety of all patients, employees, and Providers. * Adheres to established quality principles and standards established by Reid Health Physician Associates and Reid Health. * Follows up with patients that canceled/no showed their appointment. * Monitors patient portal, Payor Coverage Portal, and e-mails daily. This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.  **Education & Experience** * Required Experience: Six months previous clerical experience with a general understanding of insurance preferred, previous work experience in a provider office or medical related position, and knowledge of medical terminology. * Required Education: High School Graduate or GED equivalent.