Office Clerk

**Who We Are:** At OPENLANE we make wholesale easy so our customers can be more successful. **We’re a technology company** building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. **We’re a data company** helping customers buy and sell smarter with clear, actionable insights they can understand and use. **And we’re an innovation company** accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. **Our Values:** **Driven Waybuilders.** We pursue challenges that inspire us to build, create, and innovate. **Relentless Curiosity.** We seek to understand and improve our customers’ experience. **Smart Risk-Taking.** We transform risk into progress through data, experience, and intuition. **Fearless Ownership.** We deliver what we promise and learn along the way. **What We Offer:** * Competitive pay * Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) * Immediately vested 401K (US) or RRSP (Canada) with company match * Paid Vacation, Personal, and Sick Time * Paid maternity and paternity leave (US) * Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) * Robust Employee Assistance Program * Employer paid Leap into Service Day to volunteer * Tuition Reimbursement for eligible programs * Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization * Company culture of internal promotions, diverse career paths, and meaningful advancement   ****We’re Looking For:**** We are seeking an Office Clerk with experience in customer service and general office administration. You will work as part of our close-knit administrative team and will be responsible for supporting our front-office operations.   ****You Are:****  * ****Customer-centric:**** You prioritize providing excellent service, responding promptly to inquiries, and resolving issues efficiently. * ****Highly organized:**** You can manage a variety of administrative tasks while remaining adaptable to changing demands and customer needs. * ****A strong communicator:**** You possess excellent verbal and written communication skills for interacting with customers and colleagues. * ****A team player:**** You collaborate effectively with other departments to ensure smooth and efficient customer service. ****You Will:**** * Provide outstanding customer service by assisting dealers with a range of requests, including: * Greeting customers * Answering calls and emails * Processing payments * Resolving inquiries * Coordinate administrative tasks related to dealer registration, title management, and eBusiness processes. * Perform clerical duties such as data entry, processing information, and generating reports. * Manage and maintain accurate records, both electronically and manually. * Assist with other administrative tasks as needed, including sale day functions.   ****Must Haves:**** * High School diploma or equivalent experience/education * 1-2 Years of related experience in an administrative capacity * Tech-savvy, and comfortable using Google Suite  * Strong customer service and communication skills * Excellent organizational and time management skills ****Nice to Haves:**** * Experience with AMS, VTrace, and other OPENLANE systems * Bilingual in English and French * This role might require you to interact with customers, leaders, and colleagues in Quebec, other provinces, or other countries who may not speak French. **Sound like a match? Apply Now - We can't wait to hear from you!**   **Compensation Range of**   Hourly: $19.00 - $21.00