Office Manager

Provide office and administrative support to Markel Australia. Duties and accountabilities Reception * Meet and great all visitors to the local office to ensure their arrival and departure experience is genuine, friendly and efficient * Direct all incoming telephone calls and taking and conveying messages * Book meetings and set up rooms for conferences * Provide refreshments or arranging catering for visitors and meeting attendees * Provide first line contact with third party suppliers, building management, maintenance and cleaning providers: logging faults with Lloyds and following up through to complete resolution * Maintain office stationary to appropriate level, replenishing stock as and when required Assistance to MD and senior colleagues * Assist with expenses recording and submission * Manage diary and appointments Administration * Assist with travel bookings, as required * Book couriers and taxis, as required * Maintain and update records of company assets (including branded merchandise items) * Maintain office equipment and escalate issues with the relevant department * Manage archiving for local office (including destruction of old hardcopy documents) * Ensure pantry supplies are sufficient * Ensure cleanliness and tidiness of local office * Assist with new joiner onboarding as directed by hiring manager and Asia Pacific HR Advisor * Assist with Company events as directed and adhere to budget provided. * Manage office move and/or refurbishment Finance * Assist on analysis, budgeting and forecasting of expenses as and when needed, including marketing, travel and entertainment. * Ensure new suppliers are onboarded in accordance with internally agreed process. * Maintain and forward on paper documents to other Asia Pacific colleagues for their further action (tax invoices/ closings from brokers/ cheque images) * Chase brokers for outstanding closings or credit notes as required. * Assist underwriters and finance with premium debt chasing as required. * Liaise with local external service provider as and when directed by Asia Pacific Finance Team for tax filing matters. Building Management * Liaise with building management team/ co-working office team and building reception to ensure all visitors to the local office are provided with building access cards * Escalate any facilities or office management issues to London Facilities team, as appropriate * Assume the “Health and Safety Officer” role Business Continuity Plan (BCP) * Oversee BCP for Australia including understanding the requirements, checking the resilence, ensuring accurate maintenance of call cascade and testing remote access * Manage the BCP , providing updates to the fellow colleague in Asia Pacific and London, as required * Liaise with building management team, building reception and London Facilities team, as required Skills, knowledge and experience The successful candidate will: * Have experience of working within a corporate environment * Be computer literate, they should have the ability to develop a full understanding and capability of in-house and MS systems * Demonstrate due care and attention in following documented processes aligned to their role * Demonstrate flexibility and a high degree of accuracy * Demonstrate a ‘can do’ attitude that is professional and efficient Markel competencies Pursuit of excellence * Consistently provides quality work products * Adapts behaviour to reflect the style of others to foster effective working relationships * Finds the most efficient and practical means of overcoming challenges Customer focus * Actively looks for solutions to customer problems * Seeks to further knowledge of customer needs * Builds relationships with customers and responds to needs by demonstrating tact, empathy and professionalism Business results * Seeks the best and most direct option to accomplish tasks * Demonstrates effective organisation skills * Applies logic and draws accurate conclusions from information Collaboration * Helps others succeed * Approaches change in a positive manner * Listens for and acts on key information Strong foundations * Holds self and others accountable to ethical standards * Takes ownership and accountability for own development * Shows accountability and resilience in achieving goals