Office of Student Life - Facility Assistant Student Experience

**Job Title:** Facility Assistant, Student Experience **Department:** Office of Student Life **Supervisor:** Bradley Taylor, Senior Director for Student Experience **Starting Rate of Pay:** $8.00 **Length of Time**: Eligible for rehire on a semester basis. **Department Description** Student Experience is a division of HPU’s Office of Student Life that strives to foster a welcoming and engaging environment for all students that facilitates personal growth and development, a strong sense of campus community, and social engagement. For the scope of this position, the Student Experience team oversees the on-campus cinema & arcade facilities, as well as related student programming. **Job Description** As a student employee under Student Experience, you will gain experience with facility operations, event management, interpersonal communication, problem-solving, and customer service. Facility Assistants & Coordinators will assist in maintaining the on-campus cinema & arcade facilities, will assist guests, and will provide support to student programs held in the space. All Facility Assistants and Coordinators will represent the Student Experience team in a positive and enthusiastic manner. **Job Location/ Hours Required** * Ability to work weekdays, evenings, and some weekends (around class schedule). * The candidate will perform most/all job duties in the R.G. Wanek Center. * Hours may vary depending on university calendar, however, the maximum number of hours a student employee may work is 20 hours per week \[25 over academic breaks\]. This position requires a minimum of 8-10 hours per week. **Required Qualifications** * Current HPU student * Good standing with HPU Community Standards * Must attend mandatory training. **Experience and Training** * Customer service experience \[in a professional setting\] is preferred. * General understanding of Microsoft products is necessary. * Knowledge of HPU and understanding of the university’s culture is essential. **Responsibilities** * Delivers the HPU experience through face-to-face interactions, phone calls, and emails. * Maintains a comprehensive understanding of and readily utilizes university resources and services. * Records equipment use, assists guests, completes equipment checkout process, and completes closing routine when working in the arcade. * Records cinema attendance, operates projector to run movies, assists guests, works with concession booth attendants, and completes closing routine when working in the cinema. * Maintains cleanliness and ensures all operational standards are being met. * Submits IT Helpdesk tickets and Campus Enhancement requests as needed to address any issues with equipment functionality. * Understands team policies including, but not limited to attendance and dress code, and abides by each. * Commitment to maintaining an up-to-date understanding of all facility functions & equipment, troubleshooting procedures, job requirements, and standards. * Ability to attend all mandatory, monthly team meetings and team development sessions. * Recognizes sensitive internal information and exercises complete discretion when assisting in private matters. * Collaborates with members of the Student Experience team to ensure a quick resolution to any issues or concerns. * Executes multiple job functions with efficiency. * Ability to communicate in a positive manner. * Ability to focus on details and prioritize tasks. * Works with a sense of urgency while maintaining composure. * Other duties as assigned. **Desired Skills** * Minimum 2.5 overall GPA * Ability to solve problems and make decisions independently; must have a “figure-it-out” mentality. * Self-starter working with strong interpersonal skills. * Strong communication skills and resourcefulness