Office of Student Life - Graduate Assistant Student Life Operations

**Job Title:** Graduate Assistant, Student Life Operations **Department:** Office of Student Life **Supervisor:** Jenna Wells **Starting Rate of Pay:** $12.00 **Length of Time:** Eligible for rehire on a semester basis **Department Description** The Office of Student Life strives to model first-class customer service while assisting HPU students, faculty, staff, and parents with finding solutions to issues of any kind. As a graduate employee, you will gain experience in customer service, problem-solving and interpersonal communication. **Job Description** The Graduate Assistant in the Office of Student Life provides first-class customer service to the HPU, maintain a comprehensive knowledge of High Point University and its extensive resources, and support the Manager and Coordinator, Student Life Operations roles. This position provides HPU students, faculty, staff, and families, with a positive HPU experience and connects them the appropriate resources/individuals to ensure a quick and effective solution is met. **Job Location/ Hours Required** * Ability to work weekdays, and some weekends/evenings (around class schedule). * The candidate will perform most/all job duties in the Slane Student Center. Hours may vary depending on the job requirements and time of year; however, the maximum number of hours a graduate student employee may work per week is 20 hours. This position requires a minimum of 18 hours per week. **Required Qualifications** Bachelor’s Degree Required **Experience and Training** * 1 year of customer service in professional setting * Proficiency with Microsoft products * Knowledge of HPU and understanding of the university’s culture **Responsibilities** * Delivers the HPU experience through face-to-face interactions, phone calls, emails while enhancing the opinion and advocacy of the university * Recognizes sensitive internal information and exercises complete discretion when assisting in private matters * Collaborates with members of the Student Life team to ensure a quick resolution to any issues or concerns * Maintains and up-to-date knowledge of the university calendar, important deadlines, departmental communication campaigns, and university resources * Executes multiple projects and job functions with efficiency * Ability to communicate in a positive manner * Ability to focus on details and prioritize tasks * Works with a sense of urgency while maintaining composure. * Other duties as assigned. **Desired Skills** * Self-starter working with strong interpersonal skills * Strong communication skills and resourcefulness * Proficiency with communicating; succinct writing skills * Experience with scheduling appointments and other general office operations * Current or previous involvement with on-campus clubs or organizations