Officer Security - Limassol

REQ13349 Officer, Security - Limassol (Open) **POSITION SUMMARY:** The Security Officer monitors all activities on the Casino premises to ensure the safety and security of customers, staff and company property and for providing effective support to all departments. **PRIMARY RESPONSIBILITIES:** * Maintains an effective relationship with staff and customers within the work environment by presenting a professional image and dealing with incidents in a discreet and confidential manner appropriate to the situation * Effectively manages and maintains own quality of work performance conduct and attitude, completing all tasks as directed * Contributes to the effective functioning of the Team and the Department * Uses cultural awareness and understanding, whilst maintaining effective standards of written and verbal communication with staff and customers in the workplace * Operates basic security equipment, to support and complete any operational needs * Ensures a safe and secure environment for staff and customers by performing patrols and static security functions at assigned posts and areas and assisting other Departments in this function * Takes appropriate action to prevent loss or damage to the property and responds to all emergencies and alarms as requested and directed * Monitors the access/exit of persons from premises when assigned and provides support to others in this function when directed * Monitors and manages crowd levels within the work environment * Effectively participates in the emergency management plan and responds on potential safety hazards including fire alarms, emergency situations and site evacuation * Maintains and applies skills to deal with conflict situations that occur within the work environment in an appropriate manner and as per the company’s and department’s standard operating procedures * Escorts and/or carries valuables as assigned or directed. Valuables may include the transportation of construction equipment and other related products * Supports visits of VIPs by escorting, performing baggage control, providing logistics support and security oversight * Performs all duties as directed by the Supervisor, Security or the delegated authority and in accordance with all Policies and Procedures, laws and regulations applicable to the Department **KEY PERFORMANCE INDICATORS:** * Cultural Understanding * Demonstrated knowledge of the security role * Demonstrated intimate knowledge of associated buildings and property * Demonstrated teamwork * Demonstrated ability to stay in assigned work area * Demonstrated ability to ensure start, finish & break times are adhered to * Demonstrated appropriate problem-solving skills to linguistic differences **Education & Experience** * Experience in Customer Service and/or Security Officer duties * Demonstrated teamwork   * Fluency in Greek and English, other languages are an advantage * Security qualifications will be considered as an advantage **Skills / Competencies** * High commitment to delivering customer service * Encourages team spirit * Communicates clearly and effectively * Displays a high level of integrity * Maintains discretion * Self-motivation towards personal performance and career development * Maintains professional image and preventive attitude towards any hazardous actions **PERSONAL COMPETENCIES:** * Ability to work shifts in a 24/7 operation and stand for long periods of time * Motivated to adapt to a dynamic, fast paced and crowded environment * Is trustworthy, well presented, outgoing and self-motivated * Demonstrates a high commitment to delivering results * Achieves agreed objectives and accepts accountability for results * Displays the highest level of integrity * Presents a high commitment to improving customer service