Officer Surveillance

REQ14010 Officer, Surveillance (Open) **POSITION SUMMARY:** The Officer, Surveillance provides proactive monitoring, analysis and protection of all revenue generating activity within the boundaries of Melco Resorts Leisure (PHP) Corporation. He / She performs all responsibilities in accordance with MRP standards, policies and procedures. He / She ensures that any violations of the law, internal procedures or illicit and illegal activities are logged and reported to the Senior Operator, Surveillance and/or Supervisor, Shift in a timely manner. **PRIMARY RESPONSIBILITIES:**               * Maintain Effective Relationship with Internal Customers * Maintain a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc. * Meet the customers’ requirements and expectations through the prompt and accurate relaying of information. * Build credibility with customers through professional behaviour. * Liaise with other departments to promote the Surveillance department. * Use discretion in handling difficult situations with the assistance of a Supervisor, Shift /Senior Operator, Surveillance. * Contribute to the teams’ effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentially. * Ensure work remain covert within the confines of the Surveillance department. * Survey Staff/ Customers Activity from the Monitor Room * Monitor staff and customers in accordance with “Code of Ethics, Conduct and Professional Behaviours” Policy. * Monitor illegal/suspicious activity of staff and customers within gaming and cash handling area, ensuring detected activities are reported to appropriate personnel. * Monitor, analyse and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc. * Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc. * Analyse information from information technology systems * Evaluate and analyse information from multiple sources. * Respond to situations identified through surveillance and computer analysis systems. * Maintain control and confidentiality of Surveillance and computer systems. * Operate Central Monitoring /Communication Console * Observe and analyse gaming and cash handling areas using advanced IT systems, in accordance with standard operating procedures. * Label, file, documents and store recording mediums. * Review gaming and cash handling activities to ensure procedures have been complied with and integrity maintained. * Ensure that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioning. * Operate advanced IT systems and communication equipment in accordance with operating requirements. * Work as part of a Team * Build credibility with other team members. * Contribute to team effectiveness by keeping informed and sharing knowledge and technical skills. * Maintain effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate personnel informed at all times. * Provide back up support to all team members to ensure the professional image and integrity of the Surveillance department is maintained. * Report on illegal activities * Monitor, detect and report on irregular, suspicious and illegal activities, ensuring appropriate personnel are informed. * Document at illegal activities using recording mediums and the appropriate electronic reporting system. * Investigate complex and protracted incidents. * Confidentiality & Policy * Safe guard all confidential information whilst exercising due care to prevent its improper disclosure or use. * Comply with all company policies, rules, regulations, procedures and department ethics; and to perform all duties in accordance with the highest professional standards at all times **QUALIFICATIONS:** **Experience** * Previous experience in Casino Surveillance is desired * Candidates with minimal to no experience will be considered * Have a professional & investigative attitude **Education** * Tertiary level desired **Skills / Competencies** * Must be reliable, trustworthy and honest * High level of integrity * Strong Mathematics skills essential * Good organisational skills * Observant * Self-motivated * Attention to detail * Investigative background * Maintain strict confidentiality