Okta Support Engineer

**Who We Are – MassMutual India** Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals.  Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business.  We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other. Together, we’re stronger. **Job Description** **Okta IAM Operations Engineer (3–6 Years Experience)** **Role Overview** We are seeking an experienced **Okta Operations Engineer** to support and operate our enterprise **Identity and Access Management (IAM)** environment built on **Okta**. This role is primarily **operational**, focused on **production support, user lifecycle management, application onboarding, incident handling, and platform stability**, while partnering with application, security, and infrastructure teams. The ideal candidate will have strong hands‑on experience with **Okta administration**, IAM concepts, and enterprise application integrations. **Key Responsibilities** **Okta Operations & User Lifecycle Management** * Provide **L2/L3 operational support** for Okta IAM platform * Manage **user lifecycle processes** including joiner, mover, and leaver (JML) * Support **user provisioning and de‑provisioning**, group memberships, and role assignments * Maintain and support **Okta Universal Directory**, groups, and attribute mappings * Perform routine administrative activities in line with IAM policies and controls **Application & Integration Support** * Support **application integrations** with Okta using: * SAML * OIDC / OAuth * Assist with **new application onboarding**, configuration, and troubleshooting * Support **Single Sign‑On (SSO)** and **Multi‑Factor Authentication (MFA)** configurations * Work with application teams and vendors to resolve authentication and access issues **Incident Management & Troubleshooting** * Respond to **production incidents** related to Okta, SSO, MFA, and access issues * Troubleshoot issues related to: * Authentication failures * Token/session issues * Group and attribute misconfigurations * Participate in **root cause analysis (RCA)** and corrective action implementation * Support **on‑call rotation**, including off‑hours and weekend support when required **Platform Maintenance & Security Operations** * Support **platform hygiene**, including cleanup of unused users, groups, and apps * Assist with **access reviews**, audits, and compliance activities * Monitor Okta logs and alerts for operational and security issues * Ensure adherence to **security standards and IAM best practices** **Documentation & Process Support** * Create and maintain: * Operational runbooks * SOPs and troubleshooting guides * Document standard configurations, known issues, and support procedures * Continuously improve **operational efficiency** through automation and process enhancements **Required Qualifications** **Experience & Education** * Bachelor’s degree in **Computer Science, Information Technology**, or equivalent experience * **3–6 years of hands‑on experience** in IAM operations with strong Okta exposure * Experience working in **enterprise IAM / security operations environments** **Technical Skills** * Strong hands‑on experience with: * **Okta Administration** * Universal Directory * Groups, policies, and workflows * Experience with: * SAML, OIDC, OAuth * SSO and MFA implementations * Good understanding of: * IAM concepts * RBAC and least‑privilege access * Experience with **PowerShell or scripting** is a plus * Familiarity with: * Azure AD / Entra ID (nice to have) * ITSM tools (ServiceNow preferred) Why Join Us? We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard. Does this sound like a great fit? Apply today!