Onboarding Specialist

Why Telepatia The world's most scarce resource isn't time — it's medical attention. Doctors spend 40–70% of their day typing instead of caring for patients. At Telepatia, we're changing that. We build real-time AI products for healthcare — medical transcription, clinical record generation, and EMR integrations across Brazil and Colombia. Our flagship, AI Doctor, is part of a suite of four AI Healthcare Employees built by doctors, for doctors. What You'll Do You’ll help doctors experience the future of medicine — where documentation happens automatically. Your job is to turn first-time users into active advocates by guiding them through their first consultations with Telepatia’s AI Scribe, supporting them hands-on, and ensuring they reach consistent usage that makes the tool indispensable. - Provide on-site support (technical and emotional) to ensure a smooth transition to AI-assisted documentation. - Monitor adoption metrics: consultations per doctor, drop-off rate, and time to first success. - Collect feedback and communicate insights to product and engineering teams. - Assist with patient consent (consentimiento informado) and ensure compliance. - Coordinate with Forward Deployed Engineers for setup and technical troubleshooting. - Train new users on best practices to maximize accuracy and speed. - Identify champions within hospitals who can help scale usage organically. - Guide doctors during their first consultations using Telepatia’s Scribe platform. What You Have - Clinical research coordinators or assistants (used to managing consent and protocols). - Hospital operations or patient experience staff (already deal with doctors, scheduling, and patients). - Auxiliares de enfermería o instrumentadores who want to move to a non-clinical, tech-related role. - Visitadores médicos junior (medical reps tired of pharma sales pressure but great with doctors). From tech/ startup side: - Onboarding / Implementation specialists - Field operations from delivery, POS, or fintech startups (who activate merchants, drivers, or retail users). - Customer success or “support on-site” profiles from SaaS or medical device startups