Operations Accelerator - Service Management Analyst

**Job Description Summary:** Support service management function in ensuring service reporting and compliance across CBS service towers. **Job Description:** * Perform compliance and quality based on defined Operations Maturity Framework by Business Excellence team * Support Service Management Lead and Account Managers in monitoring incidents, failed service levels are analysed, resolved and followed-up on a timely basis with CBS Tower delivery leads. * Perform and/or support continuous improvement for Service Management function to improve or automate current way of work and reporting * Participate in all required training and development programs to ensure competency * Seek opportunities to improve knowledge, skills, and performance * Be receptive to developmental feedback and strive to eliminate discrepancies between required competencies and current abilities. ### Job Requirements * Bachelor's degree in Information Technology, Information Systems, Computer Science, Engineering, or a related field. * Minimum 2 years of experience in IT Service Management, Service Delivery, or IT Operations. * Good understanding of ITIL/IT Service Management principles and SLA monitoring. * Experience with incident management, service reporting, and continuous improvement. * Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management, or similar) is an advantage. * Strong analytical, communication, and stakeholder management skills. * Proficient in Microsoft Excel and PowerPoint. **"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"**