Operations Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. **Role summary:** Keep AR Calling and denial workflows moving with speed and accuracy as an **Operations Analyst** in **Chennai, India (Hybrid)**. You’ll manage day-to-day AR calling activities and support **denial management** within **RCM** operations to improve outcomes and operational consistency. This position will **report to the Operations Manager**. **Team summary:** The operations team owns and executes critical workflow components of athenahealth. The team drives key initiatives across **athenaClinicals** and **athenaCollector** by partnering with customers and internal stakeholders to resolve issues, improve performance, and deliver reliable outcomes. The team leverages operational knowledge from across athenahealth services and uses capabilities within the **athenaNet** platform to improve processes and advance services over time. **Essential Job Responsibilities** * **Conduct** AR calling activities to support timely patient or payer follow-up as required by workflow standards. * **Manage** denial-related work by identifying denial causes and ensuring appropriate next steps are taken within defined processes. * **Review** RCM documentation and transaction details to confirm accuracy, completeness, and adherence to policy. * **Update** work queues and operational systems with accurate statuses, notes, and outcomes to maintain audit-ready records. * **Analyze** trends in AR calling and denials to identify recurring issues and improvement opportunities. * **Coordinate** with internal partners to resolve escalations and ensure consistent handling of denial cases. * **Ensure** quality and compliance by following SOPs and established denial/RCM handling guidelines. * **Report** daily/weekly activity metrics and provide clear summaries of progress, blockers, and next actions. * **Use AI-enabled tools to enhance productivity and learning** by applying AI-assisted summaries or pattern checks to support routine AR calling and denial investigation—while keeping responsibility for validation and final operational decisions. **Additional Job Responsibilities** * **Support** special projects related to AR Calling and denial workflow optimization. * **Assist** with knowledge base updates by documenting common denial reasons and resolution guidance. * **Participate** in operational reviews and feedback sessions to improve process adherence. * **Help** train or mentor peers on workflow steps and quality expectations as needed. * **Perform** additional RCM operational tasks assigned by the team to meet coverage requirements. * **Contribute** to continuous improvement initiatives by proposing process refinements based on observed outcomes. **Expected Education & Experience** * **2–4 years** of experience in healthcare operations, **RCM**, or related claims/AR workflows. * Strong proficiency in MS office tools (Microsoft Excel, Microsoft Word etc..) * Practical experience with **AR Calling** and day-to-day AR follow-up activities. * Experience with **denial management**, including reviewing denial details and progressing cases appropriately. * Working knowledge of **RCM** concepts and standard operational workflows. * Strong attention to detail and ability to maintain accurate, audit-ready documentation. * Comfort working with operational systems and work queues for status tracking and case updates. * Ability to work effectively to SOPs and quality standards in a time-sensitive environment. * Willingness to work **Hybrid** in **Chennai, India**. **Travel:** NA % travel annually. _**About athenahealth**_ **_Our vision:_** _In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all._ **_Our company culture:_** _Our talented_  _employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support._ **_Our DEI commitment:_** _Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve._ **_What we can do for you:_** _Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative_  _workspaces_  — _some offices even welcome dogs._ _We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,_ _full-time. With consistent communication and digital collaboration tools, athenahealth_ _enables_ _employees to find a balance that feels fulfilling and productive for each individual situation._ _In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued._  _Learn more about our culture and benefits here: athenahealth.com/careers_   _[https://www.athenahealth.com/careers/equal-opportunity](https://www.athenahealth.com/careers/equal-opportunity)_