Operations Coordinator

**Intelcom | Dragonfly**  With more than 100 sorting stations and operations across three continents, **Intelcom | Dragonfly** is Canada’s leader in last-mile logistics. Our vision is clear: **to deliver fast, accurate, and reliable service powered by cutting-edge technology.**  **Your Role: At the Heart of the Chain** **Core Duties:**  * Assist in unloading trailers and verify freight against manifests  * Scan, sort, and process packages, including defective items and returns  * Conduct van audits and support sorting operations  * Support and assist shipping, receiving, dispatching, and inventory management  * Support and maintenance warehouse systems and ensure operational efficiency.  * Process returns and complete required documentation in accordance with SOPs  * Handle customer pickups and (front desk assistance to customer)  * Resolve delivery issues by following SOPs and coordinating with relevant teams  * Escalate special cases to management when needed  * Print labels and prepare required documentation  * Process broker returns and return-to-clients shipments  * Prepare daily reports and maintain accurate records  * Perform data entry tasks as needed.  * Train and mentor new employees  * Collaborate with Operations teams to uphold quality standards  * Complete supervisor-assigned tasks as required  * Maintain a clean, organized and hazard-free work environment  * Comply with all Health & Safety protocols  * Provide support for clients and IDCs  * Respond to customer inquiries via phone and email  * Process customer service email requests  * Other duties as assigned  **Work Environment:** Fast-paced warehouse setting with shift-based schedules.  **Why Join Intelcom | Dragonfly?** * Short- and medium-term growth opportunities  * Comprehensive group insurance  * Group RRSP program  * Employee Assistance Program…  This position has been opened to address a genuine organizational need within the company. At **Intelcom | Dragonfly**, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.  **The process is simple**: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.  See you soon! _Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs._