Operations Coordinator

### **Operations Coordinator (KPI Reporting, SOPs & Cross-Functional Operations) – Remote** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### **About the Role** At [Pavago](https://himalayas.app/companies/pavago), one of our clients is hiring an **Operations Coordinator** to keep day-to-day business operations organized, visible, and moving efficiently across multiple departments. This is an execution-focused role for someone who enjoys bringing structure to complex workflows, tracking performance, maintaining accurate documentation, and ensuring teams follow through on operational priorities. ### You’ll work across functions including: * Operations * Finance * HR * Customer Service * Logistics * IT * Vendor Management You’ll serve as a key coordination point between teams while giving leadership clear visibility into **KPIs, deadlines, risks, and operational performance**. ### **What You’ll Own** ### Process & Workflow Coordination * Track operational workflows across multiple departments. * Monitor tasks, deadlines, dependencies, and deliverables. * Ensure recurring processes are completed according to established SOPs. * Follow up proactively on outstanding action items. * Identify bottlenecks, delays, and operational gaps before they become larger issues. * Escalate risks when necessary and help maintain execution consistency. ### KPI Tracking & Operational Reporting * Maintain operational dashboards, trackers, and reporting systems. * Prepare: * Weekly operational reports * Monthly KPI summaries * Leadership updates * Performance insights * Track metrics including: * Productivity * Utilization * Workflow completion * Operational efficiency * Ensure data is accurate, current, and actionable. * Help leadership understand operational performance and areas requiring attention. ### Documentation & SOP Management * Create, maintain, and update: * SOPs * Process maps * Operational checklists * Compliance documentation * Maintain organized records within systems such as: * Google Drive * SharePoint * Notion * Ensure documentation is easy to find, current, and audit-ready. * Help standardize recurring operational processes. ### Vendor & Partner Coordination * Communicate with vendors and external partners regarding: * Deliverables * Timelines * Invoices * Service updates * Monitor vendor commitments and SLAs. * Follow up on outstanding requirements. * Escalate delays or performance issues proactively. * Maintain organized vendor documentation and approvals. ### Cross-Functional Operations Support * Coordinate recurring workflows between departments. * Keep stakeholders aligned on deadlines and responsibilities. * Support leadership with: * Operational research * Reporting * Analysis * Ad hoc initiatives * Help maintain clear communication and accountability across teams. ### Compliance & Operational Controls * Ensure operational activities align with established company processes and requirements. * Maintain accurate logs, records, and tracking systems. * Support audit readiness through organized documentation. * Identify missing or inconsistent operational information. * Help maintain strong internal controls and process discipline. ### **What Makes You a Strong Fit** ### You: * Thrive on structure, organization, and accountability. * Notice operational gaps before others do. * Follow through consistently without requiring constant supervision. * Are comfortable coordinating across multiple departments. * Can balance recurring workflows with urgent priorities. * Enjoy working with data, trackers, and operational reporting. * Communicate clearly and professionally with internal and external stakeholders. * Look for ways to make processes more efficient and reliable. ### **Required Experience & Skills** * **2+ years of experience** in operations, business coordination, administrative operations, or a related role. * Strong proficiency with: * Microsoft Office * Google Workspace * Excel / Google Sheets * Strong spreadsheet skills including: * Pivot tables * KPI tracking * Dashboards * Operational reporting * Experience with business systems such as: * Salesforce * HubSpot * NetSuite * Similar CRM/ERP platforms * Strong organizational and multitasking abilities. * Excellent written and verbal English communication. * Ability to work independently in a remote environment. ### **Nice to Have** * Experience creating and maintaining SOPs. * Exposure to process improvement methodologies such as: * Lean * Six Sigma * Kaizen * Familiarity with: * Power BI * Tableau * Looker * Experience supporting: * SaaS companies * Logistics businesses * Professional services * Service-based organizations * Experience working across multiple departments or business functions. ### **What a Typical Day Looks Like** ### Your day may include: * Reviewing workflow progress across departments. * Following up on overdue tasks and deliverables. * Updating KPI dashboards and operational reports. * Coordinating with vendors on timelines or outstanding items. * Updating SOPs and process documentation. * Reviewing data for inconsistencies or missing information. * Preparing leadership updates. * Supporting cross-functional operational initiatives. * Escalating bottlenecks or risks before they affect execution. **In short:** you keep operations organized, measurable, visible, and moving forward. ### **Key Metrics for Success** * On-time completion of operational workflows. * Accurate and timely KPI reporting. * Minimal missed deadlines or coordination gaps. * Zero missed vendor or operational obligations. * Current and audit-ready SOPs and documentation. * Timely identification and escalation of bottlenecks. * Strong cross-functional communication and follow-through. * Positive stakeholder feedback. ### **Why This Role Stands Out** * High visibility across multiple areas of the business. * Direct collaboration with leadership and operational teams. * Exposure to: * Operations management * KPI reporting * Process improvement * Vendor management * Cross-functional coordination * Fully remote environment. * Strong ownership over operational execution. * Career growth opportunities into: * Senior Operations Coordinator * Operations Manager * Project Manager * Business Operations Manager ### **Interview Process** 1. Initial Phone Screen 2. Video Interview with [Pavago](https://himalayas.app/companies/pavago) Recruiter 3. Practical Task — KPI Dashboard or Process Tracker Exercise 4. Client Interview 5. Offer & Background Verification ### **Apply Now** If you’re an **Operations Coordinator** who is highly organized, comfortable with **KPI reporting, spreadsheets, SOPs, vendor coordination, and cross-functional workflows**, we’d love to hear from you. **#OperationsCoordinator #Operations #BusinessOperations #OperationsManagement #ProcessImprovement #KPIReporting #Excel #GoogleSheets #SOPs #RemoteJobs #OperationsJobs #RemoteWork** Originally posted on [Himalayas](https://himalayas.app)