Operations Engineer

**JOB DESCRIPTION** =================== **Operations Engineer**   **The Big Picture**  Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.    Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide, and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion.    Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations. Everything we do at Sysco LABS supports Sysco’s Purpose of _“Connecting the world to share food and care for one another”_, and our work directly impacts millions of food consumers in a trillion-dollar, global industry.    For more information visit: [www.syscolabs.lk](https://www.syscolabs.lk/)   **The Opportunity**  We are currently on the lookout for **a Technical Operations Engineer** to join our team.   **Responsibilities:**  * Troubleshooting and resolving technical issues within SLAs  * Monitoring application performance using DataDog; diagnose and address anomalies  * Working closely with end-users and engineering teams to ensure efficient issue resolution  * Documenting incidents and findings in postmortems to contribute to continuous improvement efforts  * Automating routine tasks to improve efficiency and prevent recurring issues  * Identifying opportunities to enhance service management processes by streamlining workflows and reducing manual tasks  * Providing 24/7 support on a rotating roster to ensure continuous application availability  **Requirements:**  * A Bachelor’s Degree in Software Engineering or related field  * 1–2 years of experience in technical application support, preferably with e-commerce or web applications  * Troubleshooting skills across front-end and back-end web applications, including APIs, networking, and connectivity issues  * Familiarity with web technologies such as Node.js and React.js for collaboration with development teams  * Knowledge of AWS, Linux, networking fundamentals, and SQL  * Basic scripting abilities in Shell or Python to automate tasks  * Introductory knowledge of NoSQL databases and Kafka Streams/event-driven processing  * An understanding of modern application architectures such as microservices and client-server models  * Experience with incident management and ticketing tools like ServiceNow  * The ability to perform sanity tests and support root cause analysis with guidance  * Exposure to monitoring and logging tools (e.g., Datadog) is a plus  * Strong analytical, problem-solving, and communication skills for cross-team collaboration  * An eagerness to learn, adapt, and contribute to workflow automation and process improvements  * AWS Certified Solutions Architect and ITIL certification are advantageous  * Experience with tools like Power BI or Tableau to generate insights and support data-driven decisions for system optimization are advantageous  * Experience in Mobile Device Management (MDM) tools, Vulnerability management tools will be an added advantage  **Benefits:**   * Performance-based annual bonus  * Performance rewards and recognition  * Agile Benefits - special allowances for Health, Wellness & Academic purposes  * Paid birthday leave  * Team engagement allowance  * Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws  * Overseas travel opportunities and exposure to client environments   * Hybrid work arrangement   Sysco LABS is an Equal Opportunity Employer