Operations Manager

Reach Logistics, a Pattern company, is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We have 7 warehouses in 5 countries around the globe and offer a unique distribution model to our partners. We currently ship 60M units a year and are growing rapidly. Currently the top seller on Amazon, we boast over 1,700 global employees that span over 18 global locations. Check out our parent company's website: http://pattern.com/  This is a full time role and will work on-site at our warehouse in Las Vegas, NV. The schedule is Sunday-Wednesday 7am-5:30pm. Essential Duties and Responsibilities • Oversee shift management and their teams of 100 workers total; oversee management staff of 2-4 • Assist in operations by working with General Manager and Operations Manager on other shifts • Pre-shift meeting with management team to plan for shift • Responsible for ensuring that shift meets production goals and direct/indirect labor targets • Send out shift report showing how the shift was executed along with details communicating why the team was able/not able to achieve its goal • Provide guidance and support to supervisors with respect to personnel, quality, and safety • Resolve employee relations matters and conflicts working with HR to develop sustainable solutions • Daily meetings with team as well as direct reports to ensure changes, policies, and procedure updates are communicated • Facilitate open communication between 1st and 2nd shift and between departments on shift to ensure teamwork to achieve common goal • Promote a positive work environment through excellent verbal communication, listening, and promoting company standards • Create and implement a daily shift planner to ensure maximum efficiency and proper coverage for all departments • Develop and implement operating methods and procedures designed to eliminate operating problems and improve process quality • Coordinate distribution activities to obtain optimum utilization of human resources, warehouse management system and equipment • Help contributors understand and connect to our vision, mission, strategy and business priorities • Ensure the safety of all team members by teaching, promoting, and exemplifying safety guidelines • Overtime during peak periods Qualifications • At least 5 years in supervisory role, preferably with a focus in a distribution center/warehouse environment • Minimum of 1-2 years of operations experience in a warehouse/distribution, logistics environment • Must be able to display effective communication to associate, management and executive staff members • Prior experience creating and executing a shift plan • Understanding of basic math and excel formulas • Understands how important process control is to the business • Flexible- Embraces Change • Problem Solver • Familiar with Warehouse Management Software to track and solve problems with orders • Proficient use of Microsoft Office, including Excel, as well as Google Suite, Gmail • Previous experience/knowledge of Workday preferred • Ability to maintain confidentiality • Ability to follow procedure, practice sound judgment and practice a fair and consistent management style Physical Demands • Able to stand/walk for up to 8-12 hours • Able to push/pull, bend, lift, stretch and reach both below the waist and above the head • Ability to lift up to 50 lbs Benefits • Medical PPO and HSA with employer match plan options • Dental, Vision, STD, Supplemental Insurance plans • Company Paid LTD and Life Insurance • 401K match - Match 100% up to 3%, and 50% from 3.1% - 5% • 4 weeks of PTO, accrued semi-monthly • 8 company paid holidays • Paid bereavement • Stocked marketplace with late-night meal options • Product Giveaways