Operations Specialist

**Operations Specialist** **Join Our Growing Team!** Waste Connections is seeking a highly motivated, detail-oriented **Operations Specialist** to support our day-to-day operations and help drive continuous improvement across routing, productivity, customer service, and operational performance. This role is ideal for a self-directed professional who thrives in a fast-paced environment and enjoys solving problems, managing projects, and collaborating with multiple departments. **Pay:** $22.00 per hour **What You'll Do** **Operational Support** * Provide clerical and administrative support to Operations and Department Managers. * Coordinate daily operational activities and maintain accurate reporting. * Assist with troubleshooting and resolving safety, service, and operational issues. * Monitor productivity and operational performance against company goals. * Prepare reports, evaluations, and corrective action documentation as needed. * Maintain and distribute operational information on a scheduled basis. * Communicate with drivers, supervisors, dispatch, and management regarding operational needs. * Assist with performance metric collection, analysis, and reporting. * Participate in operational improvement initiatives and special projects. * Support implementation of operational standards and best practices. * Identify process improvement opportunities and recommend solutions. * Coordinate with other Waste Connections locations and departments to support operational objectives. **Routing & Logistics Responsibilities** **Route Optimization & Performance** * Evaluate and recommend improvements to routing processes and efficiencies. * Review and manage missed pickups, carryovers, and issue logs. * Ensure service address accuracy and proper route mapping. * Audit routes using TRUX and third-party mapping platforms. * Route new and changed customer services. * Sequence and resequence routes for maximum efficiency. * Balance route workloads and service days. * Reduce dependence on temporary, holding, helper, and swap routes. * Coordinate intraday movement of work between routes. * Ensure route closures accurately capture operational KPIs including: * Stops * Lifts * Yards * Miles * Fuel Usage * Disposal Loads * Driver & Helper Hours **Data Management** * Collect and maintain routing data, customer information, and geocoding records. * Work with parcel data, service locations, and USPS address validation tools. * Ensure customer information is accurately maintained within company systems. **Project Management** **Operational Projects** * Export and analyze route, customer, and productivity data. * Support pre-project planning and operational analysis. * Assist with route redesign and implementation projects. * Prepare customer service schedules and routing files for system imports. * Support operational change initiatives and service optimization efforts. * Work with District Management to implement routing standards and operational improvements. * Assist with project management activities from planning through completion. **Change Management** **Process & System Improvements** * Prepare route change files for implementation. * Support customer communication and notification plans. * Coordinate mapping updates and route modifications. * Prepare files and supporting documentation for: * Route Changes * Mapping Updates * Invoice Messages * Service Schedule Adjustments **What We're Looking For** **Preferred Qualifications** * Strong analytical and problem-solving skills. * Excellent organizational and communication abilities. * Ability to manage multiple priorities in a fast-paced environment. * Experience working with routing, logistics, transportation, dispatch, or operations systems preferred. * Proficiency in Microsoft Excel and data analysis. * Experience with TRUX or similar routing software is a plus. * Project management experience preferred. * Strong attention to detail and commitment to accuracy. * Ability to work independently while collaborating effectively with cross-functional teams. **Why Waste Connections?** At Waste Connections, we believe our people are our greatest asset. We offer a strong culture built on safety, integrity, servant leadership, and continuous improvement. If you're looking for a career where you can make a meaningful impact while growing professionally, we'd love to hear from you. **Apply today and become part of a team that is committed to operational excellence and customer service.**