Operations Supervisor

**Intelcom | Dragonfly** With more than 100 sorting stations and operations across three continents, **Intelcom | Dragonfly** is Canada’s leader in last-mile logistics. Our vision is clear: **to deliver fast, accurate, and reliable service powered by cutting-edge technology**.  **Your Role: At the Heart of the Chain** Salary Range $48,125.00 - $60,156.50 . **Core Duties**:   Safety and Compliance  * Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment  * Enforce safe working methods and behaviors within the team.   * Conduct safety audits and warehouse checks.   * Supervise warehouse traffic, van audits and ensure safe vehicle movements.   * Ensure warehouse cleanliness and organization.   * Respond to emergencies as required.  * Cleaning, general housekeeping  Operations and Logistics  * Oversee shipping, receiving, dispatching, and inventory management.   * and package dispatching process.   * Conduct quality checkups on return pickups and return to the client process.   * Create/confirm driver bookings with relevant BPs.   * Generate the next day’s route plan and send optimization emails to the Optimization team.   * Conduct IDCs/Drivers check in/ out, loading  * Unload trailers and verify freight against manifests.   * Assist with sorting, scanning, and processing packages (including defective items and returns).   Reporting and Administration  * Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.  * Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).   * Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison   * Complete daily timesheets and submit to the Station Manager.   * Perform data entry as needed.  Team leadership and Customer service  * Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs   * Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).   * Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.  * Address delivery complaints, damages, or lost packages promptly.   * Ensure high service standards and customer satisfaction.   * Evaluate and assess employee performance,  workplace conduct and compliance as required, including discipline where appropriate.   * Other duties as assigned  **Work Environment**: Fast-paced warehouse setting with shift-based schedules. **Why Join Intelcom | Dragonfly?** * Short- and medium-term growth opportunities  * Comprehensive group insurance  * Group RRSP program  * Employee Assistance Program…  This position has been opened to address a genuine organizational need within the company. At **Intelcom | Dragonfly**, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.  The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.  See you soon!  _Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs._