Operations Support Supervisor

Citi is looking for an experienced Operations Support Manager to lead and coordinate a team of 8 operations professionals, ensuring the seamless end-to-end delivery of daily banking operations — including cheque processing, clearing house flows, and accounting close — within a fast-paced, time-sensitive environment. This role sits within Citi's core operations function and plays a critical part in maintaining operational accuracy, managing external vendor relationships, and safeguarding information security standards. If you thrive on accountability, cross-functional coordination, and delivering results across multiple daily cutoffs, this is an opportunity to make a direct and measurable impact. Responsibilities ---------------- * Coordinate and oversee the daily operations cycle across multiple closing schedules, ensuring all processes are completed accurately and on time — including early-morning openings and late-evening accounting close activities. * Validate that all operational workflows are functioning correctly at each stage of the process, identifying and resolving contingencies quickly to minimize service disruption. * Lead the daily coordination of an 8-person operations team, assigning tasks, setting priorities, and ensuring consistent delivery across all shifts and cutoff windows. * Monitor team performance and quality of output, providing ongoing feedback and making recommendations on development, performance, and staffing needs. * Oversee the accounting close process, performing account reconciliations and confirming that all financial entries are validated and complete before each cutoff. * Manage the relationship with an external vendor partner, ensuring information security protocols are upheld and that all data-handling standards are met. * Act as the subject matter expert for senior stakeholders on operational processes, escalating control issues transparently and ensuring compliance with applicable policies and regulations. * Step in for the operations manager when required, maintaining continuity and full operational accountability in their absence. Required qualifications & skills -------------------------------- * 2 to 5 years of experience in banking or financial operations, including at least one year in a supervisory or team coordination role. * Knowledge of physical cheque validation rules and clearing house compensation flows. * Accounting knowledge with hands-on experience in account reconciliation and financial close processes. * Advanced proficiency in Microsoft Excel, applied to data validation, operational reporting, and process tracking. * Ability to manage flexible working hours across multiple daily cutoffs, with availability for early-morning starts from 6:00 AM and late-evening close activities beyond 10:00 PM when required. * Intermediate English proficiency, with the ability to communicate clearly in writing and verbally with both internal teams and external partners. * Demonstrated ability to make decisions independently, resolve operational issues under time pressure, and maintain clear communication with stakeholders throughout. Beneficial skills & qualifications ---------------------------------- * Experience working with or managing external vendor relationships within a regulated financial services environment. * Familiarity with information security practices applied to data-sharing processes involving third-party partners. * Bachelor's degree or university qualification in business, finance, accounting, or a related discipline. What we offer ------------- At Citi, you will take on real ownership of a critical operations function, working within a collaborative team environment where performance and delivery are recognized. This is a role with tangible impact — coordinating complex daily processes, developing your leadership capability, and growing your expertise across banking operations, accounting, and vendor management at a global financial institution. * Hybrid working model with 3 days in the office and 2 days working remotely, providing flexibility to balance professional and personal commitments. * Scheduling flexibility that reflects the operational reality of the role, with structured shift patterns covering early, standard, and late-closing windows. * Direct ownership of a critical operational area, with the autonomy to coordinate a team and make decisions that keep the business running. * Exposure to cross-functional collaboration, working alongside internal teams and external partners within a regulated, high-accountability environment. * Access to learning and professional development opportunities within one of the world's leading financial institutions. * Wellbeing and financial benefits aligned to Citi's global employee programmed, tailored to your local market. Apply today and take ownership of a key operations role at Citi, where your coordination skills, financial knowledge, and leadership will directly shape the quality and reliability of daily banking operations. \------------------------------------------------------ **Job Family Group:** --------------------- Operations - Core \------------------------------------------------------ **Job Family:** --------------- Operations Support \------------------------------------------------------ **Time Type:** -------------- Full time \------------------------------------------------------ **Most Relevant Skills** ------------------------ Please see the requirements listed above. \------------------------------------------------------ **Other Relevant Skills** ------------------------- For complementary skills, please see above and/or contact the recruiter. \------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm)._ _View Citi’s [EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster._