Order Intake Associate

WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency ABOUT THE ROLE: As an Order Intake Associate at EOS IT Solutions, you will play a crucial role in ensuring smooth order processing, data accuracy, and high-quality customer service. You will work both independently and collaboratively within a team to support our customers and internal departments, efficiently. For customers, you will serve as a point of contact, assisting with queries about pricing, orders and deliveries and provide support for external sales representatives. A good knowledge of customer service best practices with experience is preferable, alongside a willingness to learn. KEY RESPONSIBILITIES: • Produce accurate quotations based on customer requirements. • Process sales orders and customer purchase orders. • Verify data accuracy in quotations, orders, and invoices. • Communicate with clients to obtain missing information or resolve inquiries. • Maintain and update sales and customer records. • Provide feedback from customers to internal teams to enhance services. • Respond to customer inquiries promptly and professionally. • Follow up with inactive customers to validate quotes and requirements. • Adhere to company policies and procedures. • Support and assist the Customer Account Team. ESSENTIAL CRITERIA: • Strong organizational skills with keen attention to detail. • Experience with Microsoft Office tools, particularly Excel. • Ability to work independently and as part of a team. • Competence in working with data and metrics. • Candidates with administrative experience in a similar role are encouraged to apply. A business-related degree is desirable but not essential. #LI-CT2 #LI-Onsite #IND