Order Management Specialist

**Summary:** The Order Management Specialist, Level I, is responsible for accurately and efficiently processing customer orders while ensuring all interactions are properly tracked in Microsoft Dynamics CRM. This role plays a key part in supporting timely order fulfillment and resolving basic order discrepancies. The specialist works closely with internal teams through Microsoft Teams to maintain smooth order flow and excellent customer. **Essential Duties & Responsibilities:** * Process customer requests and orders in SAP and track all interactions in Microsoft Dynamics CRM. * Verify Order details, including pricing, availability, and delivery timelines. * Communicate with customers regarding order confirmations, shipping updates, and basic inquiries, logging into all interactions in Microsoft Dynamics. * Work cross-functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment. * Identify and escalate order discrepancies or delays to appropriate teams. * Utilize Microsoft Teams for collaboration, updates, and internal communication * Maintain accurate records of orders and customer communications * Assist with order-related reports and documentation. * All other duties as assigned. _Education and/or Experience:_ ------------------------------ * High school diploma or equivalent required; associate’s degree preferred. * 1+ year of experience in order management, customer service, or administrative support preferably in operations or manufacturing. * Knowledge of ERP system (SAP). * Basic knowledge of Excel, Word, and Outlook. Microsoft Teams and Microsoft Dynamics CRM. * SCM/back-office experience preferably in technical industry, preferred. * Ability to work collaboratively in a team-oriented environment **Knowledge, Skills, and Abilities** * Strong attention to detail and ability to multitask. * Effective communication skills – oral and written. * Ability to learn and retain product-specific information and communicate the features and benefits to customers. * Computer literate and knowledge of all Microsoft Office applications * Proficient skills in Microsoft Excel preferred. * High efficiency in transactional processes for order handling, complaints, and returns aiming for high standard quality. * Taking initiatives to improve effectiveness and efficiency in back-office processes. Working Conditions / Physical Requirements: ------------------------------------------- * The position is office based, Monday through Friday. * Ability to lift up to 25 pounds occasionally. Please submit your application via the ‘Apply’ button.