Pace - Participant Services Coordinator

PACE - Participant Services Coordinator 0106 PACE **Schedule:** Monday-Friday 8:00AM-4:30PM . 40 hours **About the Position** The Participant Services Coordinator serves as the primary point of contact for participants, caregivers, visitors, and staff at the PACE Center. This role is responsible for front-desk operations, participant check-in/check-out, call management, transportation coordination updates, and administrative support for the interdisciplinary team. The coordinator creates a welcoming environment while ensuring accurate attendance tracking, effective communication, and excellent customer service. Promotes and acts as a role model for CARE principles (Courtesy, Positive Attitude, Respect, and Enthusiasm) throughout the PACE Center. **Overview of Responsibilities** **Participant Reception and Customer Service** • Welcome participants, caregivers, visitors, and vendors. • Check participants in and out of the PACE Center daily. • Maintain accurate attendance records and participant census reports. • Notify clinical staff of participant arrivals, absences, or concerns. • Provide exceptional customer service to participants and families. **Communication and Call Management** • Answer and route incoming participant and caregiver calls. • Triage non-clinical inquiries and direct clinical concerns to nursing staff. • Communicate transportation delays, schedule changes, and appointment information. • Maintain participant communication logs and message tracking systems. • Assist participants with scheduling and coordination needs. **Transportation Coordination** • Communicate participant attendance changes to transportation staff. • Monitor transportation-related issues and escalate concerns appropriately. Administrative Support • Support the interdisciplinary team with clerical and administrative functions. • Prepare and maintain participant files and documentation. • Assist with mail distribution, copying, scanning, and filing. • Maintain office supplies and front desk organization. • Generate attendance and operational reports as requested. **Compliance and Confidentiality** • Maintain participant confidentiality in accordance with HIPAA regulations. • Follow all PACE policies and procedures. • Ensure accurate documentation and record retention. • Participate in quality improvement activities as assigned. This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary. **Education & Experience** * High school diploma or GED required. * Minimum of 2 years of customer service, receptionist, or administrative experience.