Patient Access Representative 2

**Hourly Pay Range:** $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. **Position Highlights:** * Position: Patient Access Representative II * Location: Evanston, IL * Part-Time (20 hours) * Hours:  M-F open 8-4:30 and every other weekend 7-3:30. * Required Travel: No **A Brief Overview:** The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services. **What you will do:** * Greet and assist patients in a courteous and professional manner during the registration process. * Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system. * Assist with more complex registration scenarios and problem-solving * Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times. * Handle scheduling for specialized services and follow-up appointments. * Verify patient insurance coverage and eligibility, confirming the accuracy of policy information. * Collaborate with insurance providers and billing teams to address insurance-related issues. * Assist with resolving complex insurance verification cases. * Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options. * Ensure clear and effective communication with patients to address their questions and concerns. * Handle patient concerns and escalations, resolving issues effectively. * Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service. * Help patients feel comfortable and informed during the registration and scheduling process. * Assist in identifying process improvements to enhance patient experience. *   **What you will need:** * Associates Degree Health Administration Preferred * Previous experience in patient access, healthcare administration, or a related field is required. **Benefits:** * Career Pathways to Promote Professional Growth and Development * Various Medical, Dental, and Vision options * Tuition Reimbursement * Free Parking at designated locations * Wellness Program Savings Plan * Health Savings Account Options * Retirement Options with Company Match * Paid Time Off * Community Involvement Opportunities