Patient Assistance Advocate

**Location:** Remote Position **Pay Range:** $16.72 - $27.86 **Position Summary:**  ====================== Will work with patients and clinics to provide financial assistance to make medications affordable for patients. **Key Performance Areas:** ========================== _**KPA 1 – Patient Assistance**_ * Submit financial assistance applications for AON patients. * Follow up on submitted PAP requests for updates. * Assist patients with financial assistance through manufacturers and foundations. * Follow up with patients through the entire assistance process's and submit renewals when indicated. _**KPA 2 – Customer Service**_ * Incoming and outgoing calls/emails to patients. Routing of calls to appropriate staff. Answering patient/clinic questions regarding delivery status, Rx updates, etc. * SP follow-up to assure orders are being processed efficiently. * Scheduling deliveries. _**KPA 3 – Backup to pharmacy staff**_ * Will monitor daily activities and provide backup support where needed, including PA, , SP follow-ups, BV and claims adjudication as needed. _**KPA 4 – Education & Training**_ * Responsible for keeping up on all applicable training and education for maintenance of permit. * Providing PAP training to new hires when required. * Will follow up daily to see which grants/foundations have available funds **Position Qualifications/Requirements:** ========================================= **Education**: High school diploma, GED or equivalent education is required **Previous Experience**: Minimum of two years’ experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred; medical terminology and attention to detail required. **Core Capabilities**: * **Analysis & Critical Thinking:** Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment. * **Interpersonal Effectiveness:** Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. * **Communication Skills:** Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.    * **Customer Service & Organizational Awareness:** Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations. * **Self-Management:** Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. * Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. * **Computer Skills:** * Proficiency in MS Office Word, Excel, Power Point, and Outlook required. **Certifications/Licenses**: * Pharmacy technician registration with the Florida Dept of Health in good standing preferred. * Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required. **Travel**: <25% **Standard Work Days/Hours** Monday to Friday 8:00-5:30 will vary based off respective time zone #LI-REMOTE