Patient Care Coordinator - Wembley Dental Clinic

### Get To Know Us:  Wembley Dental Clinic has been serving the Parksville, Qualicum, Bowser, Errington, Nanoose Bay, Lasqueti Island, Lantzville, and Nanaimo for many years.  Our practice offers a complete range of dental services, including general dentistry, full-mouth restoration, oral procedures, non-surgical gum therapy, and hygiene services.  Our team of dentists are highly regarded in their field and provide unparalleled dental care in a safe environment and are passionately dedicated to continuing education, regularly attend courses, earn certifications to ensure they provide the most up-to-date dentistry.  Our practice offers the latest in dental technology including paperless charting, E4d technology, Velscope examinations, TRIOS Digital Scanner, and digital X-rays.  [http://wembleydentalclinic.com/](http://wembleydentalclinic.com/)  ### Schedule: * Monday - 7:30am-4:15pm * Tuesday - 8:30am-4:45pm * Wednesday - 8:30am-4:45pm * Thursday - 8:30am-4:45pm ### Benefits of Joining Our Team: * Now offering an RRSP matching program for our permanent team members — helping you grow your future while you build your career with us * Competitive compensation * Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more! * Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services * Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education * Attend social and CE events to network with dental professionals in your community * Work-life balance and flexibility * Access to modernized technology to provide optimal oral care to patients The wage range for this role is approximately **$29–$34 per hour**, depending on skills and experience. ### Responsibilities: * Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave * Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps * Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments * Manage potential cancellations and overcome objections to motivate the patient to keep the appointment * Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner * Effectively manage the recall system and accurately maintain the patient database * Process referral letters and other patient correspondence upon receipt from the provider * Manage and file all patient records and charts * Demonstrate active listening and empathy to patients using effective communication skills ### About You: * Minimum 1 year of Administrator experience * Clinical background considered an asset * Experience with Dental software ### Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.