Patient Care Intake Representative - Remote

### Overview **Scope of Responsibilities:** Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees. **Job Summary:** Entry Level Position. Works under direct supervision following the protocols and procedures for assessing, categorizing, and prioritizing incoming customer/patient inquiries to direct them to the appropriate resources or personnel for resolution. This role is crucial to managing call volume, ensuring efficient service delivery, and improving patient satisfaction. ### Responsibilities * Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members * Manage and assist with prescription processing as needed, when not taking patient inbound calls * Responsible for quickly and efficiently evaluating the nature, urgency, and complexity of patient calls * Directing calls to the correct department, team, or individual based on the assessed patient needs * Provides resolution to customer service issues to ensure member satisfaction as needed * Maintain and keep reasonable production as determined by supervisor * May assist in orienting and training new employees * Responsible for completing all mandatory and regulatory training programs * Perform other duties as assigned ### Qualifications ### Job Skill Requirements: * Exceptional phone and listening skills. * Exceptional written and verbal communication skills * Excellent computer and keyboarding skills * Time Management Skills: Prioritizing and managing a high volume of calls while maintaining accuracy * Technical Proficiency: Understanding and utilizing relevant software, databases, and tools * Teamwork and Collaboration: Collaborating effectively with other team members * Empathy and Patience: Demonstrating empathy and patience when dealing with patients, especially during challenging situations * Excellent organizational skills ### Educational Requirements: * Minimum: High School Diploma or GED * Preferred: Pharmacy technician or related certification ### Experience: * Experience in a customer service-related field * Preferred: 6-12 months’ experience as a pharmacy technician **Required** (Mississippi Employees): * Registered with the State of Mississippi as a Pharmacy Technician Originally posted on [Himalayas](https://himalayas.app)