Patient Engagement Pharmacy Technician

**Summary** The Patient Engagement Pharmacy Technician I will be responsible for prescription order entry, insurance processing, and patient outreach to coordinate prescription fulfillment and delivery. The Patient Engagement Pharmacy Technician I will work in a large volume centralized specialty and mail order pharmacy call center setting under pharmacist supervision. This position plays a key role in pharmacy operations providing excellent service through high quality performance and care. The Patient Engagement Pharmacy Technician I functions in a multi-skilled environment which requires the application of teamwork, leadership and flexibility. This position will require collaboration with the central pharmacy dispensing team to coordinate services and will have a high degree of interaction with patients and caregivers. **Job Description:** **_Baptist Health is looking for a_** **_Patient Engagement Pharmacy Tech to_** **_join our team at the Central Pharmacy in LaGrange, KY._** * Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining compliance with established policies and procedures, organizational objectives, process improvement, and safety standards. * Engages in personal development to stay updated with pharmacy trends related to role and practice setting. * Performs all tasks associated with prescription order entry and adjudication for centralized specialty and home delivery prescriptions as permitted by state regulatory and accrediting agencies. * Navigates the dispensing software to perform administrative activities including but not limited to processing prescriptions efficiently, coordinating delivery with patients and/or caregivers, and resolving issues with claims. * Resolves insurance issues and communicates anticipated prescription delays to patients in a timely manner. * Uses available software tools to synchronize patient medication refills. * Serves as the primary point of contact with patients related to their medication fulfillment needs and escalates clinical questions to the pharmacist. * Provides excellent care showing empathy and compassion to patients and caregivers. * Collaborates with onsite central pharmacy dispensing team to coordinate services and prescription fulfillment. * Ensures all assigned tasks are completed at the end of the shift.  * Escalates problems to a pharmacist or manager if unable to resolve independently. * Assists in training new staff and contributes to team meetings. **Minimum Education, Training and Experience** * High School Diploma or equivalent required. * If not already registered, Pharmacy Technician registration must be completed with KY Board of Pharmacy by date of hire (no testing is required; only a completed application and fee). * Previous retail, mail order, central/call center pharmacy work experience highly preferred. ### _If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!_ ### Baptist Health is an _Equal Employment Opportunity_ employer.