Patient Scheduling Representative- Warrenville Il

**Hourly Pay Range:** $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. **Position Highlights:** * Sign on bonus: N/A * Position: Patient Scheduling Representative I * Location: Warrenville, IL * Full Time/Part Time: Full-Time * Shift Schedule: * Monday- Thursday: 9:00 am - 5:30 pm; Fridays: 8:30 am -5:00 pm * Rotating Weekends: Sat: 9:00 am -1:00 pm * Required Travel: No **What you will need:** * Education: * High School Diploma or GED * Experience: * 1 year of customer service experience or healthcare experience _required._ * Inbound Call Center experience _preferred._ * Experience with Epic Prelude (Inpatient and Outpatient Registration), or Cadence (Scheduling) _preferred._ * Skills: * Excellent verbal communication skills to convey information clearly and effectively. Active listening skills to understand patient needs and concerns. * Calm tense situations, solve problems to prevent escalation, and maintain a reassuring attitude with all customers, both external and internal. * Keen attention to detail to ensure accuracy in the information provided. * Knowledge of basic medical terminology. * Technical skills and proficiency in the use of basic computer skills, including Microsoft Windows, Excel, Outlook and telephony applications. **What you will do:** * Schedule and register patient appointments from inbound phone queues in a courteous and professional manner. * Promote positive patient experiences by minimizing call wait times and providing exceptional customer service. * Handle patient requests, answering all decision tree questions properly and applying correct workflows and protocols. * Utilize sharp attention to detail to accurately document relevant information and route encounters to the appropriate location to avoid delays in patient care. * Schedule or reschedule patients for appropriate appointments based on available time slots, physician orders/referrals, and length of time required for appointment. * Handle patient requests over the phone for multiple hospital outpatient departments, answering all decision tree questions properly and applying correct workflows and protocols. * Communicate professionally and appropriately with all patients, physicians, and staff members. * Receive, properly respond to, or redirect inquiries from patients, their representatives, payers, providers, internal departments, and other persons or entities. * Collect information from patients and enter data into the electronic health record system (EPIC). * Pre-Register and verify insurance eligibility, informing patients of their financial responsibility. * Meets productivity standards, maintains established QA scores, targets, error ratios and reporting requirements as assigned by department leadership. * Attend mandatory staff meetings, stay updated on policy changes, and incorporate them into routines. * Communicate any issues or questions to the Manager, Supervisor, or Lead. * Utilize tip sheets and knowledge-based articles to problem-solve or troubleshoot scheduling issues. * Adhere to privacy (HIPAA) guidelines when speaking with patients and families. * Verify order/referral information to ensure all orders are complete, containing the patient’s name, procedure, diagnosis, date, and doctor’s signature. * Contact providers offices to clarify or obtain orders/referrals for outpatient appointments. * Search fax solution for patient orders/referrals, as needed, and transcribe accurately matching all patient demographics against the patients EMR. * Utilize available tools to verify and document Medical Necessity of outpatient services for Medicare patients in accordance with Local and National Medical Review policies (LMRP). * May perform other duties as assigned. * This position entails a high level of work performed at a computer terminal throughout the day with consistent use of a telephone or headset equipment. * Prolonged sitting. **What you will need: Benefits:** * Career Pathways to Promote Professional Growth and Development * Various Medical, Dental, and Vision options * Tuition Reimbursement * Free Parking at designated locations * Wellness Program Savings Plan * Health Savings Account Options * Retirement Options with Company Match * Paid Time Off * Community Involvement Opportunities