Patient Service Representative - Mercy Spine and Pain

**Find your calling at Mercy!** =============================== The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently. **Position Details:** ===================== **Patient Service Representative** – Mercy Clinic Spine & Pain Management - Southfork ===================================================================================== **Location:** 12700 Southfork Road, Suite 153, St. Louis, MO 63128 **Schedule:** Full-Time | Days | Monday-Friday ✅ Monday-Friday ✅ No Weekends ✅ No Holidays ✅ Great Work-Life Balance ✅ Benefits Starting Day One **Qualifications:** * **Education**: High school diploma or equivalent. * **Experience**: Customer service experience preferred   **Responsibilities:** * Greet and register patients; verify identity and manage check‑in/check‑out * Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling * Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates * Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow * Maintain accurate registration, EHRs, and assigned work queues * Handle patient concerns professionally and escalate as needed * Manage daily cash drawer, accounts receivable tasks, and payment plans * Support EPIC updates, departmental initiatives, and clinic communications * Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies * Perform other duties as assigned **Skills, Knowledge and Abilities:**  * Knowledge of medical terminology, insurance, and billing processes * Clear and professional verbal and written communication skills * Basic computer skills, including accurate data entry * Strong customer service skills with a patient‑focused approach * High attention to detail and accuracy * Ability to maintain confidentiality and comply with privacy policies * Adaptable, professional, and able to work well under pressure * Effective problem‑solving and issue resolution skills **Why Mercy?** ============== From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.