Patient Services Assistant

**Desirable:** * Completion of a Patient Service Assistant Certificate or equivalent qualification * Demonstrated commitment to quality improvement initiatives. * Effective communication skills, both written and verbal * Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice * Team player **Key Responsibilities:** * Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care. * Ensures cleanliness and neatness of patient’s environment and stock room * Ensures cleaning of the Isolation rooms is done when required. * Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures * Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering * Serves, distributes and collects patient / visitors’ meals and refreshments * Arranges patient transport from Dialysis treatment * Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic * Monitors consumable stores and orders stock as required * Confirms delivery of stock, checks inventory and documentation * Performs stocktake when requested * Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste * Orders and pack away linen * Assist in the collection of blood samples by pathology lab, help spin blood before collection * Participates in Quality Improvements activities as required by the Dialysis Clinic Manager * Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28). * Engages in internal and external in-service activities to enhance / maintain skills and knowledge. **Essential Competencies:** * Demonstrated organizational and problem-solving skills combined with the ability to work in a self-directed manner * Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team * Knowledge of Work Health and Safety as it relates to the role within the facility * Understanding of the Quality improvement process and risk management obligations * Demonstrated skills in food preparation and presentation * Basic office skills, including filing and answering telephone enquiries * Previous experience in patient assistant role * Basic computer literacy.