Patient Services Billing Specialist

**Position Title:** ------------------- Patient Services Billing Specialist **Department:** --------------- Revenue Integrity **Job Description:** -------------------- _**New to OU Health?  Ask your recruiter about our competitive wages and total rewards package.**_ **Remote Eligibility:** Candidates must reside and work full-time in **OK** before their first day of employment. **\*\*These positions are available in levels 1 ir 2 depending on experience, education, and licenses/certifications\*\*** Are you an experienced medical billing professional who enjoys solving complex insurance claim issues? We are looking for a candidate with a strong background in professional billing, insurance denials, appeals, and claim follow-up. The ideal candidate will have experience working directly with insurance companies, reviewing claim payment issues, and helping resolve coding and reimbursement challenges. **SHIFT: M-F, Days. Will need to be onsite 1-2 days a week.** **General Description** Under general supervision, the Patient Services Billing Specialist provides foundational customer service support for professional billing within a centralized Epic billing office support model.   **Essential Job Duties** * Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.  * Respond to inbound patient inquiries related to professional billing, statements, balances, and requests. * Provide basic explanations of charges, payments, and insurance processing using Epic tools. * Collect and post patient payments according to policy. * Document interactions and route complex issues for escalation. * Meet productivity, quality, and customer service standards. * Maintain respectful, professional, and empathetic communication with patients. **General Job Duties** * Performs other duties as assigned **Minimum Requirements (Level 1):** **Education**: High School Diploma or GED required. **Experience:** At least 1 year of medical insurance experience required. **Certification/License/Registration:** None required. **Minimum Requirements (Level 2):** **Education**: High School Diploma or GED required. **Experience**: At least 3 years of physician billing experience required. Applied expertise in professional billing customer service workflows.   **Certification/License/Registration**: Certified Professional Biller (CPB) certification from AAPC required within 1 year. **Knowledge, Skills & Abilities** * Attention to detail * Good verbal and written communication skills * Proficient with the use of Microsoft Office tools * Foundational knowledge of customer service principles and healthcare billing concepts. #cb **Current OU Health Employees - Please click** [HERE](https://wd5.myworkday.com/oumedicine/login.htmld) **to login.** --------------------------------------------------------------------------------------------------------------------- **OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.** ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------