Patient Services Clerk

Job Description: ---------------- * The position is available in St George’s Kew  campus * Work for one of Australia’s leading hospital groups * Part time permanent opportunity! 30 hours per fortnight Mon to Thursday working on a set roster (Mon to Thu) **About the Role** You will provide crucial clerical support and facilitate patient management for the palliative care unit . Including admitting patients completing reception duties and delivering exceptional customer service. A key component of the role is ensuring patient confidentiality is always preserved. * Create patient records and complete all necessary information accurately and in line with current procedures * Admit patients accurately and in a timely manner * Maintain a high level of customer service by handling patient/ family enquires via telephone and in person, in an efficient, professional, and caring manner * Arrange appointments for patients as requested by clinical staff The classification for this position will be HS1 - HS17 ($58,442 - $64,610 per annum pro rata) **Your Contribution** * Previous administration experience in a health setting * Knowledge of medical terminology * Knowledge of private health fund billing and public health funding * Knowledge of Patient Administration Systems * Strong communication skills, both written and verbal * Ability to work independently in a multidisciplinary team * Advanced computer skills, including Microsoft Office applications * Excellent customer service skills * A valid Nationally Coordinated Criminal history check, or willing to obtain **What We Offer** * A focus on wellbeing initiatives, with regular events and programs * Confidential, solutions-focused employee counselling * A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month!) * Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities * Salary Packaging – Increase your take home pay! * In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks * Discounts and Promotions always available through our Foundation * Regular opportunities for professional development to assist you to reach your career goals * Culture of continuous improvement **About the Team** You will be a part of the Environmental Services team, which is a large and varied department operating across multiple locations within St Vincent’s Melbourne campus. We have Patients Services Clerks are located at both Fitzroy and Kew. **Working at St Vincent’s** St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence. **Application** * Please attach your resume and cover letter to your application Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. **We encourage applications from people of all backgrounds and abilities.  Inclusion is essential to our mission and diversity reflects the community we serve.** Please visit our website, for further information regarding our [Aboriginal and Torres Strait Islander Employment at SVHM](https://www.svhm.org.au/careers/careers-svhm/aboriginal-employment-svhm)  SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations Closing Date: ------------- 16 August 2026 11:59pm Reconciliation Action Plan: --------------------------- _At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples._ _For further information, visit https[://www.svha.org.au/about-us/reconciliation](https://www.svha.org.au/about-us/reconciliation) or get in contact at [[email protected]](mailto:[email protected])_ [View Reconciliation Action Plan](https://www.svha.org.au/cmspages/getazurefile.aspx?path=~%5Csvha%5Cmedia%5Cdocs%5Ccontrolled%20documents%5Csvha-reconciliation-action-plan-2025-2028.pdf&hash=c9cb64ce24e17e4548aa9253dc5012acdca3a6c316b7f735b4d95459d1de89f6) Code of Conduct: ---------------- [View Code of Conduct](https://storage.googleapis.com/dev-wday01-general/Job%20Posting/St%20Vincent's%20Health%20Australia%20Code%20of%20Conduct.pdf)