Patient Services Clerk

Job Description: ---------------- * Friendly and supportive team environment * Work for one of Australia’s leading hospital groups * Permanent, part time Fitzroy location **About the Role** The Patient Services Clerk’s (PSCs) role is to provide efficient and effective administrative and reception support to all of the Specialist Clinics at St Vincent’s Hospital Melbourne (SVHM). * Promptly attend to patients registering for clinics in a courteous and friendly manner * Provide excellent customer service to all stakeholders (patients, their families and staff of SVHM) at all times * Attend to incoming telephone enquiries from patients and GP’s in a prompt, courteous and friendly manner * Assist with the management of the referrals for Specialist Clinics in accordance with the SVHM policy * Attend to Medicare billing in a prompt and accurate way * Liaise with the case coordination team regarding discharges and failed to attend patients * Assist the case coordination team as necessary with the monitoring and validation processes in relation to the Specialist Clinics Access Policy * Provide general administrative assistance to nursing and medical staff attending Specialist Clinics * Ensure department procedures and protocols are followed * Maintain strong professional working relationships with Nursing, Allied Health and Medical staff in clinics * Action incoming and outgoing mail daily * Undertake other duties as specified by the Operations Manager, Clerical Supervisor and Nurse Unit Manager * Provide efficient and effective administration support * Consistently represent the values of  St Vincent’s Health by delivery a high standard of customer service Classifications for this position will range from HS1 - HS17 ($58,442 - $64,610 per annum pro rata) **Your Contribution** * Minimum year 12 VCE/HSC or equivalent * Awareness of the Department of Health Specialist Clinics Access Policy requirements * Commitment to a patient centred care environment, with a strong focus on customer service * Knowledge and experience in a clinic environment * Demonstrated advanced written and verbal communication skills * Ability to work in a multidisciplinary team * Ability to work independently * Ability to problem solve independently * A valid Nationally Coordinated Criminal History Check, or willing to obtain **What We Offer** * A focus on wellbeing initiatives, with regular events and programs * Confidential, solutions-focused employee counselling * Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities * Salary Packaging – Increase your take home pay! * In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks * Discounts and Promotions always available through our Foundation * Regular opportunities for professional development to assist you to reach your career goals * Culture of continuous improvement **Abou****t Specialist Clinics** St Vincent's Specialist Clinics provide over 90,000 non-admitted patient appointments per year across 20 different medical and surgical specialties. The Specialist Clinics provide a gateway to the hospital for patients requiring elective surgery and ongoing chronic disease management. **Working at St Vincent’s** St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence. **Application** * Please attach your resume and cover letter to your application Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. **We encourage applications from people of all backgrounds and abilities.  Inclusion is essential to our mission and diversity reflects the community we serve.** Please visit our website, for further information regarding our [Aboriginal and Torres Strait Islander Employment at SVHM](https://www.svhm.org.au/careers/careers-svhm/aboriginal-employment-svhm) SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations Closing Date: ------------- 10 September 2026 11:59pm Reconciliation Action Plan: --------------------------- _At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples._ _For further information, visit https[://www.svha.org.au/about-us/reconciliation](https://www.svha.org.au/about-us/reconciliation) or get in contact at [[email protected]](mailto:[email protected])_ [View Reconciliation Action Plan](https://www.svha.org.au/cmspages/getazurefile.aspx?path=~%5Csvha%5Cmedia%5Cdocs%5Ccontrolled%20documents%5Csvha-reconciliation-action-plan-2025-2028.pdf&hash=c9cb64ce24e17e4548aa9253dc5012acdca3a6c316b7f735b4d95459d1de89f6) Code of Conduct: ---------------- [View Code of Conduct](https://storage.googleapis.com/dev-wday01-general/Job%20Posting/St%20Vincent's%20Health%20Australia%20Code%20of%20Conduct.pdf)