Patient Services Representative - Breast Health Network - Edmond

**Position Title:** ------------------- Patient Services Representative (PSR) - Breast Health Network - Edmond **Department:** --------------- BHN-Edmond **Job Description:** -------------------- The Patient Services Representative II coordinates schedules of patients in an out-patient clinic and provides clerical assistance toward the smooth operation of the facility.  **Essential Responsibilities** _Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position._ * Schedules patient appointments, either by telephone or in person. * Provides information about clinic operations. * Obtains patient demographics on new patients and updates demographics on established patients. * Answers telephone calls and distributes to the appropriate people. * Coordinates schedules as directed to patients requiring multiple services, communicating with nursing and provider teams as necessary. * Verified insurance eligibility, secures referrals, and follow up with status of referrals when communicating to patients. * Complete insurance denials and works closely with providers, to obtain needed information to file appeals. * Reports out abandon call rate in Tiered Huddles. * Greets patients as they come into the clinic for scheduled appointments. * Accepts payments and writes receipts. * Distributes encounter forms and inspects the form for completeness and accuracy. * Ensures the resident and faculty signatures are on the encounter form and chart. * Copies insurance cards and uploads into the EMR as appropriate. * Balances and closes personal Cash Drawer Reconciliation, daily. * Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.) * Promotes the organizations Patient Portal for communication between patient and clinic. * Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart. * Copies medical records for patients and other providers or facilities. * Makes up new patient charts and/or packets of information * Validates all handouts are within compliance date. * Requests medical records from other facilities. * Talks to patients about financial accounts. * Obtain insurance prior authorization for prescribed services. * Secures referrals to other providers for HMO patients. * Secures referrals from PCPs for HMO patients to be seen in the clinic. * Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any. * Monitor and act on WQs in EMR for Referrals. * Transcribes outside referrals into organizations EMR. * Coordinates referral process for patient access to clinical care. * Dispenses supplies as needed. * Participates in Quality Improvement activities. * Notifies appropriate person when supplies are low and need to be reordered. * Types notes and letters for physicians as needed, via letter or patient portal. * Makes immunization cards as needed. * Sorts and distributes mail. * Communicates with patients of all ages in a professional manner at all times. * Communicates with co-workers and employees in a manner which promotes a highly “team oriented” approach. * Enhances professional growth and development through in-service meetings and education programs. * Maintains patient confidentiality. **General Responsibilities** * Performs other duties as assigned. **Minimum Qualifications** **Education Requirements** * High School Diploma or GED required.   **Experience Requirements** * 3 or more years of experience in customer service, including at least 6 months in a clinical environment, required.  **License/Certification/Registration Requirements** * None required. **Knowledge/Skills/Abilities Requirements** * Advanced verbal and written communication skills. * Advanced customer service skills. * Advanced ability to work effectively with other employees, patients, and external parties. * Advanced proficiency with the use of Microsoft Office tools. * Knowledge of hospital policies and procedures. * Keyboarding skills sufficient to meet the requirements of the position. **Current OU Health Employees - Please click** [HERE](https://wd5.myworkday.com/oumedicine/login.htmld) **to login.** --------------------------------------------------------------------------------------------------------------------- **OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.** ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------