Patient Services Representative - Women S Health

**Find your calling at Mercy!** =============================== The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently. **Position Details:** ===================== **Patient Service Representative** **Mercy Clinic Women's Health - OB/GYN** **8860 Ladue Road, Suite 1000** **St. Louis, MO** **Full-Time | 40 Hours Per Week** Overview -------- Mercy Clinic Women's Health is seeking a compassionate, detail-oriented, and customer-focused **Patient Services Representative** to join our team at our Ladue Road OB/GYN practice. As the first point of contact for our patients, you will play a vital role in creating a welcoming experience while supporting the daily operations of a busy women's health clinic. The ideal candidate is an experienced healthcare professional who thrives in a fast-paced environment, enjoys helping patients navigate their healthcare journey, and demonstrates exceptional communication, organization, and problem-solving skills. What You'll Do -------------- As a Patient Services Representative, you will: * Welcome patients and verify demographic and insurance information in a courteous and professional manner. * Manage patient check-in, check-out, appointment scheduling, and registration activities. * Answer incoming phone calls and assist patients with inquiries and appointment needs. * Create and maintain accurate patient records in Epic and other electronic systems. * Process scanning, faxing, mail distribution, and general clerical duties. * Review schedules and coordinate with providers and clinical staff to ensure efficient patient flow. * Notify patients of delays and help maintain a positive patient experience. * Schedule procedures, diagnostic testing, and specialty appointments as needed. * Provide surgical and procedural estimates and Good Faith Estimates in accordance with the No Surprises Act. * Resolve patient concerns and complaints with professionalism and empathy. * Manage work queues and assist with accounts receivable activities. * Balance and reconcile daily cash drawer transactions. * Establish payment plans and assist patients with financial questions. * Maintain confidentiality and protect patient health information in compliance with HIPAA and Mercy policies. * Serve as a resource and change champion for new initiatives and Epic updates. * Help maintain a safe, clean, and welcoming reception area in accordance with Infection Control guidelines. * Collaborate with physicians, nurses, and support staff to promote exceptional patient care. Qualifications -------------- ### Education * High school diploma or equivalent required. ### Experience * Demonstrated proficiency in Patient Services Representative and Advanced Patient Services Representative competencies. * Previous healthcare, medical office, OB/GYN, women's health, or physician practice experience preferred. ### Skills & Abilities * Knowledge of medical terminology, insurance verification, billing, and registration processes. * Strong verbal and written communication skills. * Excellent customer service and patient relations abilities. * Proficiency with electronic medical records and basic computer applications. * Strong attention to detail and accuracy. * Ability to maintain confidentiality and handle sensitive patient information. * Effective problem-solving and conflict-resolution skills. * Ability to multitask and remain organized in a busy clinical environment. * Adaptability and professionalism under pressure. Physical Requirements --------------------- * Ability to occasionally lift, push, and/or pull up to 50 pounds. * Ability to stand and walk throughout the workday. * Ability to bend, kneel, reach, twist, squat, and perform routine office functions. Why Mercy? ---------- At Mercy, we believe in bringing to life a healing ministry through compassionate care, exceptional service, and a commitment to our coworkers and patients. Join a team that values collaboration, respect, and professional growth while making a meaningful difference in the lives of women and families throughout our community. **Be Remarkable. Join Mercy Women's Health today.** **Why Mercy?** ============== From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.