Patient Services Specialist - Mercy South Sleep Center

**Find your calling at Mercy!** =============================== As a Patient Services Specialist supporting the Mercy Sleep Center, you will play a key role in ensuring smooth and efficient patient access. Core responsibilities include completing prior authorizations, managing preregistration tasks, and coordinating patient scheduling for diagnostic sleep studies and neurodiagnostic procedures. **Position Details:** ===================== **Patient Services Specialist - Mercy South Sleep Center** ========================================================== **Location:** 10012 Kennerly Road, Suite 204 St. Louis, MO 63128 **Schedule**: Full Time, Monday through Friday, 40 hours/week _**Qualifications**_ **Education:**  •    High school diploma or equivalent.   **Skills, Knowledge Abilities:** •    Proficiency in computers, typing and Microsoft Office. •     Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.   •    Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred.  •    Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.   •    Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.   •    Ability to prioritize work and handle a variety of tasks simultaneously.  •    Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds. **Experience:**  •    2 years combined experience in prior authorization and scheduling. •    Knowledge of and experience using an Epic RC/EMR system is preferred. **Responsibilities:** * Greet and register patients; verify identity and manage check‑in/check‑out * Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling * Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates * Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow * Maintain accurate registration, EHRs, and assigned work queues * Handle patient concerns professionally and escalate as needed * Manage daily cash drawer, accounts receivable tasks, and payment plans * Support EPIC updates, departmental initiatives, and clinic communications * Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies * Perform other duties as assigned **Why You’ll Love Working Here** _Exceptional Benefits Starting Day One:_ * **Comprehensive Health Coverage** – Day one medical, dental, and vision through United Healthcare * **Generous PTO** – Up to **34 days annually**, including holidays, vacation, personal time, and short-term illness * **Paid Parental Leave** – Supporting you and your growing family * **401(k) with Employer Match** – Invest in your future with confidence * **Tuition Reimbursement** – Up to **$2,000/year** for continuing education * **Dependent Care FSA Contribution** – $100/month for eligible participants * **Paid Volunteer Time** – Give back to your community while on the clock * **Free Parking** – Convenience that saves you time and money * **Career Growth Opportunities** – Advance your skills and grow within Mercy **Why Mercy?** ============== From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.