Personal Lines Claims Negotiator

**Lets Write Africa's Story Together!** Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. **Job Description** Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency. **Minimum Requirements** • Namibian Citizenship. • Grade 12/NSSC with 25 or more points. • Tertiary Qualification will be an added advantage. • 1 Year general working experience • Relevant short-term insurance qualification will be an added advantage e.g. COP. • Must be detail and quality orientated. • Computer literacy and good numeric skills are essential. • Excellent customer service and problem-solving skills. • High energy levels and a team player. • Ability to work under pressure. • Ability to work independently and take initiative. • Afrikaans and English speaking/writing & communicating; and • Excellent communicator with a passion for customer service and relationship building. **Job Specification** • End-to-end negotiation and settlement of claims pre-litigation • Continuous engagement with brokers and clients re the status and progress of claims. • Processing of claims payments. • Quality service delivery to ensure customer satisfaction in line with quality and performance standards. • Build positive customer relations and solve or escalate customer queries and complaints. • Builds and maintains relationships with suppliers re the updating of supplier statements. • Contribute to the service culture which builds rewarding relationships. • Identify and report on Claims process issues to minimize fraud; and • Collaborate and work with the Claims team to deliver required service levels. • Builds and maintains relationships with Brokers. • Accepts and lives the company values. • Accountable for service delivery through own efforts. • Makes increased contributions by broadening individual skills. • Adheres to service and quality standards; and • Performs quality checks on own work. • Performs ad hoc and additional duties as assigned by Management na **Skills** Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling **Competencies** Collaborates Communicates Effectively Drives Results Ensures Accountability Plans and Aligns Tech Savvy **Education** NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent **Closing Date** 17 September 2026 , 23:59 _**The Old Mutual Story!**_