Personal Lines Customer Service Representative

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. **Brown & Brown** is seeking a **Personal Lines** **Customer Service Representative** to join our growing team in **Meridian, ID!**    Responsible for responding to client requests and questions in a high-volume call center. Provides prompt, efficient, high-quality service.  Assists in the production of new/enhanced accounts and retention of existing accounts.  **How You Will Contribute:**    * Receives phone calls requesting quotes, changes to existing coverage and/or new policies and asking questions.  Completes changes/requests within 24 hours of receipt.  * Determines acceptability and placement of coverage, completes applications or endorsements and collects premiums if applicable.   * Binders and/or policy or endorsement requests are to be completed within 24 hours of date quoted to client.    * Responds to client requests for certificates of insurance or auto ID cards.   * Receives and reviews all terminations and cancellations to determine action to be taken and takes necessary action upon receipt.    * Handles premium collection through forms, letters and request cancellation of policies when necessary.    * Maintain a concern for timeliness and completeness when interacting with clients, agency and carrier personnel to minimize potential errors and omissions of claims.    * Actively seeks referrals from current clients to solicit new business prospects.    * Performs a broad variety of administrative duties and staff support services for an assigned group or leader.  * Processes a variety of confidential information and documents securely.   * Provides training and support to new members of the team.    **Licenses & Certifications:**    *  P&C licensed preferred; or able to obtain within 90 days.    **Skills & Experience to be Successful:**   * High school diploma or equivalent required; Bachelor’s degree preferred.  * Knowledge of Microsoft Office 365 (Outlook, Excel, OneNote, etc.).  * Strong oral and written communication skills.  * Exceptional customer service and interpersonal skills.  * Demonstrated critical thinking and problem-solving skills.  * 6 months P&C insurance experience. **Teammate Benefits & Total Well-Being** We go beyond standard benefits, focusing on the total well-being of our teammates, including: * _Health Benefits_: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance   * _Financial Benefits_: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement  * _Mental Health & Wellness_: Free Mental Health & Enhanced Advocacy Services * _Beyond Benefits_: Paid Time Off, Holidays, Preferred Partner Discounts and more.  _Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations._ **Recruiting Vendor Disclosure Statement** Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. **The Power To Be Yourself**   As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.