Platform Senior Analyst

**Job Description:** As a BDS Non-SAP Application Platform Senior Analyst within our Global Business Delivery (BDS) team, you will lead and oversee the service operations and platform management for a critical suite of non-SAP application platforms. Working under the guidance of the Non-SAP Platform and Application Manager, you will ensure our global and regional business applications are supported by stable, high-performing, and cost-efficient infrastructure. This is a dynamic, individual contributor role where your technical expertise in cloud platforms, databases, and operational excellence will directly enable Mars Digital Technologies to deliver consistent, high-impact results globally. Key Responsibilities -------------------- ### **1\. Platform Management** * **Project Leadership:** Lead and follow-up on development and project activities, focusing on performance increases and cost optimization. * **Technical Solutions:** Define technical solutions for application platform deployments and projects. * **Expert Advisory:** Provide technical expertise to application teams, advising on suitable infrastructure and platform setup. * **Specification Translation:** Translate business functional requirements into technical solution specifications. * **Execution:** Perform technical design, development, and configuration activities in line with Mars standards. * **Lifecycle Management:** Manage the platform lifecycle of assigned products and services. ### **2\. Service & Operational Excellence** * **Vendor Management:** Drive service management with third-party vendors, owning key service metrics (SLAs, availability, performance). * **Service Continuity:** Guarantee business resilience by managing Disaster Recovery (DR) simulations and business continuity tests. * **Escalation & Resolution:** Serve as the primary escalation point for complex technical challenges, guiding technical teams to a fast resolution. ### **3\. Collaboration & Stakeholder Management** * **Proactive Communication:** Keep business stakeholders and leadership continuously updated on incident management and project progress. * **Cross-functional Collaboration:** Build strong, collaborative relationships with internal engineering, infrastructure, and application teams globally. **4\. New applications onboarding (PAAS, SAAS)** * Evaluate new applications for RC BDS TakeOn and coordinate with the Application Owner * Elaborate RACI matrix in coordination with all technical teams * Build the hypercare strategy after Go-Live What We Are Looking For ----------------------- ### Education & Professional Experience * **Education:** Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). * **Experience:** 5+ years of experience in IT infrastructure, application operations, or project management. * **Global Exposure:** Proven experience working in a global, matrixed organization with remote, cross-cultural teams. * **Industry Context:** Technical expertise in platforms supporting manufacturing and/or warehouse operations is highly preferred. ### Technical Skills & Expertise * **Operating Systems:** Deep hands-on experience with Windows Server (2016 and above). * **Databases:** Solid knowledge of Oracle and SQL Server databases. * **Cloud Infrastructure (IaaS):** Strong knowledge of High Availability (HA), Disaster Recovery (DR) design, VM clustering, and virtualization. * **Cloud Platforms (PaaS - Azure focus):** Experience with Azure Kubernetes Service (AKS), Azure WebApps, API Gateway, Logic Apps, Storage Accounts, Key Vault, Databricks, and Cloud Security/Firewall configurations. * **Optimization:** Strong background in performance tuning, complex troubleshooting, and systems diagnostics. * **Language:** Fluent in English (written and verbal). #TBdigital