Platform Support Analyst

The purpose of this role is to support and maintain the dentsu Workfront global application within Global Business Platforms architecture providing a reliable, scalable, maintainable and highly available application services to the business. **Job Description:** **Key Responsibilities -** * Provide Adobe Workfront platform support to the agreed SLA’s leveraging the support resources internally and with 3rd party vendors and suppliers. * Proactively monitor & maintain the Workfront system components to ensure quality & performance is consistently high for our end-users. * Provide support on user managements, future deployments, product releases and new configuration upgrades to the Adobe Workfront platform. * Collaborate with cross-functional teams to ensure support operations consistently meet evolving organizational needs. * Ensure application support documentation is maintained and stored in a central repository. * Work across the teams, peers and vendors to help continue the development of a Continuous Improvement ethos making the support services we provide best in class with a proactive approach. Experience and Skills and Knowledge   * Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. * **Experience in Workfront** a SaaS platform for Project Management, Resource Management, Time Management and also in Service Now or similar ticketing tools. * Knowledge and ability to interrogate code and configs to fix issues. * Experience supporting global applications/platforms. * Strong delivery focus and passion for quality and innovation. * Problem-Solver and solutions-orientated. * Excellent written and oral communication skills. * Strong, vibrant inter-personal skills in both a group and one-to-one settings. * Strong customer-service orientation. * Ability to communicate ideas in both technical and user-friendly language. * Ability to research application issues and products. * Self-motivated and directed. * Keen attention to detail. * Experience working in a team-oriented, collaborative environment. **Location:** Bangalore **Brand:** Bcoe **Time Type:** Full time **Contract Type:** Permanent