Platform Support Analyst

The primary purpose of this role is to be part of Business Platforms Bangalore team to manage the support tickets of SAP Concur Expense & Request modules, dentsu’s global T&E application. The day to day activity will consist of dealing with user queries from live markets. Concur Expense is currently live in 25 markets with 30,000 active users & Concur Request launched in dentsu during Q3 2024. The person will closely work with the Expense & Request implementation team members, Corporate Card Team, Travel Team, Market Admins & other stakeholders to ensure the system is fully optimised and updated. **Job Description:** * Managing tickets (service requests/incidents) related to SAP Concur Expense/Request on Service Now  * Assisting markets on masterdata management (mainly: List import & Employee import)  * Monitoring interfaces between Workday, Concur &D365 (BizTalk & Snaplogic)  * Knowledge on integrations, APIs & Web Services  * Liaising with senior team members to ensure allowances, tax and mileage rates are rightly updated on a timely basis  * Updating business rules to reflect global & local policy changes as & when required  * Working with Deployment team at the time of handover  * Assisting markets during hypercare  * Maintaining internal progress trackers   * Tracking Concur Monthly Releases   * Monitoring & maintain Admin Roles & Cognos Roles  * Maintaining the SAP Concur reporting suite  * Liaising with live markets to create ad hoc Cognos reports as & when required  * Experience in creating Cognos reports, adding prompts, filters, grouping, sorting & scheduling **Location:** Bangalore **Brand:** Bcoe **Time Type:** Full time **Contract Type:** Permanent