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### About [Extend](https://himalayas.app/companies/extend-app): [Extend](https://himalayas.app/companies/extend-app) is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside [Extend](https://himalayas.app/companies/extend-app)'s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, [Extend](https://himalayas.app/companies/extend-app) empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, [Extend](https://himalayas.app/companies/extend-app) works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. [Extend](https://himalayas.app/companies/extend-app) is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. #### **What You'll Do:** This role will lead the discovery, definition, and delivery of high-impact product features that drive value for our merchants and their customers. As a Product Manager, you will act as the bridge between business goals, technical constraints, and user needs, leading cross-functional teams to ship scalable solutions in a fast-paced startup environment. * **Support Product Strategy:** Collaborate with leadership to define the product roadmap, prioritizing initiatives that align with [Extend](https://himalayas.app/companies/extend-app)’s mission to revolutionize the post-purchase experience. * **Own Feature Outcomes:** Drive the end-to-end product lifecycle for specific features—from initial discovery and requirement gathering (PRDs) to launch and post-launch optimization. * **Collaborative Execution:** Partner closely with Engineering, Design, and stakeholders to deliver persona-first, data-driven solutions while navigating technical trade-offs and business goals. * **Decide with Data:** Leverage user research, product analytics and A/B testing to iterate on features and advocate for the best user outcomes. * **Accelerate with AI:** Identify opportunities to integrate AI-assisted tools and workflows to enhance the merchant experience and automate internal processes. * **Customer Advocacy:** Actively engage with internal Customer Success teams to gather feedback, identify pain points, and translate them into actionable product requirements. * **Refine the Roadmap:** Participate in sprint planning, backlog grooming, and retrospective meetings, providing clear direction and ensuring the team is focused on the highest-priority tasks. #### **What We're Looking For:** * **Experience:** 4+ years of professional experience in product management, with a track record of shipping successful B2B or consumer-facing software products. * **Education:** Bachelor’s degree in Business, CS, Engineering, or a related field—or equivalent professional experience showing a strong grasp of product fundamentals. * **Core Competency:** We need a PM who is an execution powerhouse. You should demonstrate the ability to take complex, ambiguous problems and break them down into clear, executable steps for engineering and design teams. * **Analytical Prowess:** Strong proficiency in using data to tell a story. You are comfortable writing SQL or using analytics platforms to track KPIs and measure the success of your features. * **Communication:** A clear and persuasive communicator who can explain the "why" behind product decisions and manage expectations across diverse stakeholder groups. * **Technical Literacy:** A solid understanding of API integrations, cloud architecture, and modern software development lifecycles to ensure feasible and scalable product handoffs. * **Entrepreneurial Mindset:** Thrives in a high-growth, fast-paced environment. You are a self-starter who is comfortable wearing multiple hats and taking extreme ownership of your domain. #### **Nice-To-Haves:** * **Fintech or E-commerce Fluency:** Prior experience working with payment gateways, checkout flows, or insurance-tech products. * **Merchant Experience:** Experience building dashboards or tools specifically for SMB or Enterprise retailers. * **API Product Management:** Background in managing developer-facing products or third-party integrations. **Expected Pay Range:** $124,000 - $145,000 per year salaried\* _\* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills, and experience._ ### Life at [Extend](https://himalayas.app/companies/extend-app): * Working with a great team from diverse backgrounds in a collaborative and supportive environment. * Competitive salary based on experience, with full medical and dental & vision benefits. * Stock in an early-stage startup growing quickly. * Generous, flexible paid time off policy. * 401(k) with Financial Guidance from Morgan Stanley. [](https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing)[Extend](https://himalayas.app/companies/extend-app) CCPA HR Notice Originally posted on [Himalayas](https://himalayas.app)