PM Acquiring

**Job Profile Summary** We are looking for an enthusiastic and experienced **Product Manager** to strengthen our **Acquiring squad** and help shape the future of **digital payments for merchants**. If you are curious — or even passionate — about the merchant ecosystem, Ecommerce, and how businesses get paid, and if you enjoy translating customer needs into impactful solutions, this role gives you the opportunity to make a tangible difference for our clients. **About the role** Within **ING’s Payments Tribe**, our ambition is to offer smart, seamless, personalized and reliable payment experiences across all channels. Payments are a daily touchpoint for our clients and sit at the very heart of the bank. The Payments Tribe is composed of three closely collaborating areas: * **Cards & Payments** * **Acquiring, Accounting & International Payments** * **Cash & ATMs** You will join a **small, highly collaborative Acquiring squad** covering products such as **Ecommerce payments, Point of Sale and SofPOS**. In this context, you will have **strong ownership, visibility and impact**, contributing directly to product strategy, delivery and growth. **Your responsibilities** As a Product Manager / Customer Journey Expert, you will: * Understand **merchant needs**, market trends and the digital payments landscape to design valuable customer journeys * Own and manage **end‑to‑end payment products and journeys**, from idea and refinement to launch, servicing and continuous improvement * Translate business and customer needs into **clear requirements** for IT, Risk, Legal, Customer Support, Sales and other stakeholders * Closely collaborate with the **DevOps squad**, understanding IT architecture and APIs, and helping to remove impediments creatively and constructively * Promote your products internally and externally, in collaboration with Marketing and Sales * Ensure alignment with **business principles, risk management and external regulations** * Manage internal and external stakeholders, ensuring expectations, dependencies and delivery are aligned with customer needs * Actively contribute to the success of the **self‑steering, multidisciplinary team**, while independently managing your own workstreams **Your profile** We are looking for a colleague who takes ownership and makes things happen, thrives in a fast‑changing environment, and enjoys working collaboratively across disciplines. You bring: * Proven experience in **digital product or project management** * Solid experience in the **Acquiring / Payments domain** * Experience with **product promotion, marketing or sales**, and building partnerships * Strong stakeholder and partner management skills * The ability to understand **IT landscapes and automated processes** (APIs, sequence diagrams, system flows) * Strong analytical, problem‑solving and organizational skills * An entrepreneurial, proactive mindset with a clear **“can‑do” attitude** * The ability to see the bigger picture while handling operational details * Fluency in **English** and at least one national language * A **Master’s degree** with **minimum 5 years of relevant experience** **What we offer** * A role with **real impact** on merchants and payment solutions used every day * A strong **growth environment**, with room to realise your ambitions * An informal, dynamic culture with experienced and supportive colleagues * An agile way of working where initiative and new ideas are truly valued * Ongoing support and coaching from your **Product Lead**